Great job!!! Great job!!!! Love our new floors!!! Our install team was very careful with our very heavy furniture and placed it back where it belonged. They cleaned as they went, working exceptionally well together. They did the entire home in less than two days!!!!! Thank you

Great Experience From our sales person to the people calling to confirm appointments, the installers, the product everything was top-notch. The installers were very respectful of our home and our family. The day they installed our hardwood. It was pouring rain. The mess that could have been made was completely avoided by the install crew. We couldn’t be more happy with our floors and carpet. Thank you 50 Floor

Poor Customer Service Again! Had vinyl flooring installed February 2024 and was told would be a half day job that took 8 hours in total with work being outsourced by employees that did not speak english (I don't speak Spanish). Their interpretor came 1st and one more time while they worked and brought their lunch for 40 minutes stop time. I was concerned about door rubbing in the hall and called after 1 week and was told Shawn would call me back in 1 hour. After 2 days I called again and was told by Shawn not to use the hall closet since doors were dragging and warranty would be void. That is where I get towels to shower! Work should have been done while on property since the other hall door doesn't drag and they had the rotor saw set up and it could have been done in seconds and been satisfactory. Shawn told me that they don't do that and I have to hire my own handyman to get the doors shaved down. Crappy customer service again at work. God know what will happen if I EVER have to file a warranty claim. Salesman and installers NEVER brought up the possible issue or issue after installation of the doors. I have since hired a handyman to the tune of $220 additional dollars to have the doors fit so they do not rub on the floors any longer. So hopefully my warranty will stand up now!

2 Lies We had old carpet pulled up and new put down in 2 bedrooms. Each had heavy furniture, which out salesman noted on the order. My husband had 2 questions, after everything was set up...1) Will I be able to communicate with whoever comes out? "Yes sir. At least one of the crew will be English speaking and able to communicate with you." Not True...2) Will there be more than one worker coming out, since we have some heavy furniture to be moved? "Oh, yessir, I've made a note on the order that there is heavy furniture, so there will be at least 2 workers coming out." Another Not True...Day of installation, one worker showed up. My husband had a difficult time communicating with him. He was able to get a cousin to come help with the job, who had previously worked for 50Floor. Luckily he spoke English and that problem was solved. Of course we had to wait over AN HOUR for the cousin to show up. The job, once they began, turned out great. Very happy with the end result, but feel like we were totally misled as to who would be showing up!

Make sure you set boundaries for the installers and ask about padding. From the online request to the in home consult to scheduling to installation I will gladly rate a 10/10. Charles Wood my in home consultant was GREAT! He took his time explaining, he was not aggressive he respected me as the customer. The installers, great Job!!. The major downside, they USED MY MICROWAVE, without ASKING!! What in the world. What gives people the right or the comfort to treat my home like the open doors of QT. 3/10 The floors are beautiful, I like my choice. I am unsure if padding was supposed to have been used. There are some pockets of unevenness because there is no padding. I will be reaching out to 50floors