The workmanship was great The workmanship was great, however the flooring we chose had a high gloss to it. When this flooring was installed it was very much a matte or no shine finish. We were instructed to use a microfiber mop to remove the dust that had settled during installation and them wet mop to clean it further. We did this for about 3 weeks and then also used the Bona which we were told would give it shine. We had done all of this since installation and still no shine.

My second experience with Empire I had Empire carpet my home in 2003 and 20 years later I had them remove the carpet and replaced it with a light colored vinal plank flooring which came out beautiful. I had a good experience from start to finish.

Never Use Empire Today Empire Today installed laminate flooring in two bedrooms on August 25, 2023. Extensive damage began to appear under the bed in the master bedroom. I reported the damage, indicating the area was totally under the bed, was never exposed to anything as it was never walked upon nor cleaned with any water or solvent. I was required to send photos for assessment. A few days later a flooring specialist was sent for the inspection. A few days later I received a Certificate of Completion which I never signed. The inspector indicated the cause of the damage was water and Empire indicated that this was not covered by warranty and that I was responsible for the repair. This is impossible as the damaged area is under the bed and has never been exposed to anything. The inspector indicated in a text that damage by water was his “BEST GUESS” and had entered “N/A” on the Certificate of Completion instead of my signature indicating that I was satisfied with the work performed. I was informed that had to use an inspector certified by one of 3 certififying organizations. Found one. The closet inspector is 386 miles from our home. Empire Today’s warranties and their business practices are terrible, if not fraudulent.

2nd time we have used Empire Today 2nd time we have used Empire Today. Once for tile and again for wood floors. Service was always outstanding and done on schedule and cleaned up every day. I would highly recommend them to anyone needing new flooring. Great job and workers were friendly and knowledgeable.

horrible experience initial appointment guy showed up an hour late. measured but did not give quote, said he needed to come back next week and would call to confirm the following Tuesday. never called. i called and he said he would get back to me and again never did. called company for new sales person. they never called back.