Paid $9000 for laminate flooring in 3… Paid $9000 for laminate flooring in 3 bedrooms and for the extended warranty. 9 months into our year extended warranty we reported our floor buckling and lifting in various spots and some chips because the flooring is such cheap quality. They denied our claim with various excuses each time they called to ask more questions about the claim. The original installer (a contractor hired by Empire) even came out and said it needed replacing in our hallway because there was an obvious spill and moisture coming from underneath because he may not have put a moisture barrier down when he installed it (he couldn’t remember). Yet 20 minutes after he left Empire called to once again say they would not be honoring the extended warranty. DO NOT hire this company, PLEASE do not waste your money!!!!!!!

horrible experience initial appointment guy showed up an hour late. measured but did not give quote, said he needed to come back next week and would call to confirm the following Tuesday. never called. i called and he said he would get back to me and again never did. called company for new sales person. they never called back.

It was worse than buying a car After reading all of the negative reviews, glad we dodged the bullet with a horribly pushy and insulting sales rep! It was worse than buying a car!! "If you sign right NOW, we can give you a discount." or "Let me call my manager." First quote was 22K for 1500 sq ft - but miraculously, the price would come down to 16K if we signed on the spot. No thanks...I'd rather have root canal! Pushy, aggressive, and insulting sales reps are a turnoff!!

A SPERVISOR CALLED ME and verified… A SPERVISOR CALLED ME and verified because not professionally cleaned yearly out of warranty to have the carpets in both bedrooms streched properly I must pay ..they are buckled and loose...fibers and bald spots....must be inspected for $150...charge but out of warranty so there is no replacement. .buyer beware .....Bought this carpet August of 2019

Twice I have scheduled appts with this… Twice I have scheduled appts with this company, they are great at providing updated but I had an appt for today between 1-3 and no one show up or called stating maybe they are running late. I think I dodged a bullet and will be using FCI Flooring instead.