LVT and carpet throughout… We purchase LVT and carpet throughout our house. The LVT was installed first, and then the carpet. The carpet installer scratched our "scratch resistant flooring ". We have other scratches in the floor from chairs and such. We purchased warranty, and although I have called four times, no one has been out to fix it. This has been going on for months. I wouldn't recommend due to the lack of customer service, and we even paid a pretty penny for the warranty. Additionally, the salesperson told us over and over again how scratch resistant the LVT is, and not even 4 months later we have multiple visible scratches. They won't respond to come out and fix the damage they caused to the floor while installing.

Best Experience First of all at the beginning I made an appointment with a great salesman to come to my house and show me samples of carpet. After selecting my carpet the greatest salesman ever gave me a huge discount. His customer service is impeccable, I was very impressed with the salesman. I set a date to have my carpet installed. I thought I was impressed with the salesman but, the carpet installers were awesome, great customer service, very skilled craft. Amazing how they maneuver around furniture. My entire upstairs 3 bedrooms, closets and hallway and staircase was done in very timely manner. The crew that did the carpet amazing people. Empire has given the greatest experience ever. I highly recommend Empire to install your carpet.

Great Experience. Trina came out, showed and suggested. I wasn't planning on buying that day, wanted to get 3 quotes and this was my first one. No hard sale, I think I ended closing myself. She is very self assured and I immediately trusted here recommendations. I would recommend Trina and Empire to any of my friends.

The promise of having a professional… The promise of having a professional “stairmaster” capable of handing the circular shape of our stairs didn’t happen. Our sales person made personal promises that were not carried out. When the installers arrived they stated there was no mention of a circular staircase in the notes. The installers worked hard but the stairs just don’t like professional.

A SPERVISOR CALLED ME and verified… A SPERVISOR CALLED ME and verified because not professionally cleaned yearly out of warranty to have the carpets in both bedrooms streched properly I must pay ..they are buckled and loose...fibers and bald spots....must be inspected for $150...charge but out of warranty so there is no replacement. .buyer beware .....Bought this carpet August of 2019