horrible experience initial appointment guy showed up an hour late. measured but did not give quote, said he needed to come back next week and would call to confirm the following Tuesday. never called. i called and he said he would get back to me and again never did. called company for new sales person. they never called back.

It was worse than buying a car After reading all of the negative reviews, glad we dodged the bullet with a horribly pushy and insulting sales rep! It was worse than buying a car!! "If you sign right NOW, we can give you a discount." or "Let me call my manager." First quote was 22K for 1500 sq ft - but miraculously, the price would come down to 16K if we signed on the spot. No thanks...I'd rather have root canal! Pushy, aggressive, and insulting sales reps are a turnoff!!

Twice I have scheduled appts with this… Twice I have scheduled appts with this company, they are great at providing updated but I had an appt for today between 1-3 and no one show up or called stating maybe they are running late. I think I dodged a bullet and will be using FCI Flooring instead.

I was very pleased in the installation I was very pleased in the installation, except for the threshold against the wood flooring that was all ready installed.the installer said they would charge a couple thousand to bring the floor up. I was very pleased with the installers and their professionalism

Paid $9000 for laminate flooring in 3… Paid $9000 for laminate flooring in 3 bedrooms and for the extended warranty. 9 months into our year extended warranty we reported our floor buckling and lifting in various spots and some chips because the flooring is such cheap quality. They denied our claim with various excuses each time they called to ask more questions about the claim. The original installer (a contractor hired by Empire) even came out and said it needed replacing in our hallway because there was an obvious spill and moisture coming from underneath because he may not have put a moisture barrier down when he installed it (he couldn’t remember). Yet 20 minutes after he left Empire called to once again say they would not be honoring the extended warranty. DO NOT hire this company, PLEASE do not waste your money!!!!!!!