2nd time we have used Empire Today 2nd time we have used Empire Today. Once for tile and again for wood floors. Service was always outstanding and done on schedule and cleaned up every day. I would highly recommend them to anyone needing new flooring. Great job and workers were friendly and knowledgeable.

Never Use Empire Today Empire Today installed laminate flooring in two bedrooms on August 25, 2023. Extensive damage began to appear under the bed in the master bedroom. I reported the damage, indicating the area was totally under the bed, was never exposed to anything as it was never walked upon nor cleaned with any water or solvent. I was required to send photos for assessment. A few days later a flooring specialist was sent for the inspection. A few days later I received a Certificate of Completion which I never signed. The inspector indicated the cause of the damage was water and Empire indicated that this was not covered by warranty and that I was responsible for the repair. This is impossible as the damaged area is under the bed and has never been exposed to anything. The inspector indicated in a text that damage by water was his “BEST GUESS” and had entered “N/A” on the Certificate of Completion instead of my signature indicating that I was satisfied with the work performed. I was informed that had to use an inspector certified by one of 3 certififying organizations. Found one. The closet inspector is 386 miles from our home. Empire Today’s warranties and their business practices are terrible, if not fraudulent.

Great Experience. Trina came out, showed and suggested. I wasn't planning on buying that day, wanted to get 3 quotes and this was my first one. No hard sale, I think I ended closing myself. She is very self assured and I immediately trusted here recommendations. I would recommend Trina and Empire to any of my friends.

horrible experience initial appointment guy showed up an hour late. measured but did not give quote, said he needed to come back next week and would call to confirm the following Tuesday. never called. i called and he said he would get back to me and again never did. called company for new sales person. they never called back.

Installation could’ve been smoother We had a fantastic experience with our sales person. No issues at all and he was so helpful. Customer service was great as well. The day of installation was not the best. We requested a morning install, for lighting and work reasons, they arrived after 4pm, and were rude when they called to notify they were on their way. The installers were rude when they realized there was no overhead light in the room, and demanded to know why they weren’t notified. My response was that is why we requested they arrive in the morning. They did not leave until almost 9pm, and left pieces to vacuum up behind. (Said it was too dark to vacuum.