Twice I have scheduled appts with this… Twice I have scheduled appts with this company, they are great at providing updated but I had an appt for today between 1-3 and no one show up or called stating maybe they are running late. I think I dodged a bullet and will be using FCI Flooring instead.

2nd time we have used Empire Today 2nd time we have used Empire Today. Once for tile and again for wood floors. Service was always outstanding and done on schedule and cleaned up every day. I would highly recommend them to anyone needing new flooring. Great job and workers were friendly and knowledgeable.

The promise of having a professional… The promise of having a professional “stairmaster” capable of handing the circular shape of our stairs didn’t happen. Our sales person made personal promises that were not carried out. When the installers arrived they stated there was no mention of a circular staircase in the notes. The installers worked hard but the stairs just don’t like professional.

I was very pleased in the installation I was very pleased in the installation, except for the threshold against the wood flooring that was all ready installed.the installer said they would charge a couple thousand to bring the floor up. I was very pleased with the installers and their professionalism

I scheduled an appointment to get an… I scheduled an appointment to get an estimate for carpet installation. I scheduled my appointment between 9 am and 11 am. I received a phone call stating a representative would arrive at 10:30 am. At 11:05 am, I called 1-855-558-3200, and a sleepy phone rep answered. She informed me that someone was at my home at 10:30 am, and they called me. Which was not so; I've taken off from work to accommodate my appointment. There was no knock at my door or a phone call. She stated the sales rep canceled my appointment because of a no-show. I was furious. I decided to call again to get a rep who was not sleeping. I called 1-844-643-0219 and got an outstanding rep. I explained my situation, and she informed me that they needed to cancel my appointment because no one was home. She contacted the sales rep and said that someone would call me. Unfortunately, I would instead not get a call because it is unprofessional not to contact a customer, especially a customer who has taken off from work, a customer who was excited about having her home carpeted and turned around to be disappointed because of laziness, inconsiderate, and irresponsible Empire salespeople.