Twice I have scheduled appts with this… Twice I have scheduled appts with this company, they are great at providing updated but I had an appt for today between 1-3 and no one show up or called stating maybe they are running late. I think I dodged a bullet and will be using FCI Flooring instead.

It was worse than buying a car After reading all of the negative reviews, glad we dodged the bullet with a horribly pushy and insulting sales rep! It was worse than buying a car!! "If you sign right NOW, we can give you a discount." or "Let me call my manager." First quote was 22K for 1500 sq ft - but miraculously, the price would come down to 16K if we signed on the spot. No thanks...I'd rather have root canal! Pushy, aggressive, and insulting sales reps are a turnoff!!

LVT and carpet throughout… We purchase LVT and carpet throughout our house. The LVT was installed first, and then the carpet. The carpet installer scratched our "scratch resistant flooring ". We have other scratches in the floor from chairs and such. We purchased warranty, and although I have called four times, no one has been out to fix it. This has been going on for months. I wouldn't recommend due to the lack of customer service, and we even paid a pretty penny for the warranty. Additionally, the salesperson told us over and over again how scratch resistant the LVT is, and not even 4 months later we have multiple visible scratches. They won't respond to come out and fix the damage they caused to the floor while installing.

The promise of having a professional… The promise of having a professional “stairmaster” capable of handing the circular shape of our stairs didn’t happen. Our sales person made personal promises that were not carried out. When the installers arrived they stated there was no mention of a circular staircase in the notes. The installers worked hard but the stairs just don’t like professional.

Installation could’ve been smoother We had a fantastic experience with our sales person. No issues at all and he was so helpful. Customer service was great as well. The day of installation was not the best. We requested a morning install, for lighting and work reasons, they arrived after 4pm, and were rude when they called to notify they were on their way. The installers were rude when they realized there was no overhead light in the room, and demanded to know why they weren’t notified. My response was that is why we requested they arrive in the morning. They did not leave until almost 9pm, and left pieces to vacuum up behind. (Said it was too dark to vacuum.