Installation could’ve been smoother We had a fantastic experience with our sales person. No issues at all and he was so helpful. Customer service was great as well. The day of installation was not the best. We requested a morning install, for lighting and work reasons, they arrived after 4pm, and were rude when they called to notify they were on their way. The installers were rude when they realized there was no overhead light in the room, and demanded to know why they weren’t notified. My response was that is why we requested they arrive in the morning. They did not leave until almost 9pm, and left pieces to vacuum up behind. (Said it was too dark to vacuum.

The promise of having a professional… The promise of having a professional “stairmaster” capable of handing the circular shape of our stairs didn’t happen. Our sales person made personal promises that were not carried out. When the installers arrived they stated there was no mention of a circular staircase in the notes. The installers worked hard but the stairs just don’t like professional.

A SPERVISOR CALLED ME and verified… A SPERVISOR CALLED ME and verified because not professionally cleaned yearly out of warranty to have the carpets in both bedrooms streched properly I must pay ..they are buckled and loose...fibers and bald spots....must be inspected for $150...charge but out of warranty so there is no replacement. .buyer beware .....Bought this carpet August of 2019

Best Experience First of all at the beginning I made an appointment with a great salesman to come to my house and show me samples of carpet. After selecting my carpet the greatest salesman ever gave me a huge discount. His customer service is impeccable, I was very impressed with the salesman. I set a date to have my carpet installed. I thought I was impressed with the salesman but, the carpet installers were awesome, great customer service, very skilled craft. Amazing how they maneuver around furniture. My entire upstairs 3 bedrooms, closets and hallway and staircase was done in very timely manner. The crew that did the carpet amazing people. Empire has given the greatest experience ever. I highly recommend Empire to install your carpet.

Never Use Empire Today Empire Today installed laminate flooring in two bedrooms on August 25, 2023. Extensive damage began to appear under the bed in the master bedroom. I reported the damage, indicating the area was totally under the bed, was never exposed to anything as it was never walked upon nor cleaned with any water or solvent. I was required to send photos for assessment. A few days later a flooring specialist was sent for the inspection. A few days later I received a Certificate of Completion which I never signed. The inspector indicated the cause of the damage was water and Empire indicated that this was not covered by warranty and that I was responsible for the repair. This is impossible as the damaged area is under the bed and has never been exposed to anything. The inspector indicated in a text that damage by water was his “BEST GUESS” and had entered “N/A” on the Certificate of Completion instead of my signature indicating that I was satisfied with the work performed. I was informed that had to use an inspector certified by one of 3 certififying organizations. Found one. The closet inspector is 386 miles from our home. Empire Today’s warranties and their business practices are terrible, if not fraudulent.