My second experience with Empire I had Empire carpet my home in 2003 and 20 years later I had them remove the carpet and replaced it with a light colored vinal plank flooring which came out beautiful. I had a good experience from start to finish.

Installation could’ve been smoother We had a fantastic experience with our sales person. No issues at all and he was so helpful. Customer service was great as well. The day of installation was not the best. We requested a morning install, for lighting and work reasons, they arrived after 4pm, and were rude when they called to notify they were on their way. The installers were rude when they realized there was no overhead light in the room, and demanded to know why they weren’t notified. My response was that is why we requested they arrive in the morning. They did not leave until almost 9pm, and left pieces to vacuum up behind. (Said it was too dark to vacuum.

A SPERVISOR CALLED ME and verified… A SPERVISOR CALLED ME and verified because not professionally cleaned yearly out of warranty to have the carpets in both bedrooms streched properly I must pay ..they are buckled and loose...fibers and bald spots....must be inspected for $150...charge but out of warranty so there is no replacement. .buyer beware .....Bought this carpet August of 2019

Empire Flooring is the best. Empire Flooring is the best. They are reasonably priced and do a good job. They are the best. Thank you from Spfld. Ohio. I do not know the date of service. I know the year of service.

Paid $9000 for laminate flooring in 3… Paid $9000 for laminate flooring in 3 bedrooms and for the extended warranty. 9 months into our year extended warranty we reported our floor buckling and lifting in various spots and some chips because the flooring is such cheap quality. They denied our claim with various excuses each time they called to ask more questions about the claim. The original installer (a contractor hired by Empire) even came out and said it needed replacing in our hallway because there was an obvious spill and moisture coming from underneath because he may not have put a moisture barrier down when he installed it (he couldn’t remember). Yet 20 minutes after he left Empire called to once again say they would not be honoring the extended warranty. DO NOT hire this company, PLEASE do not waste your money!!!!!!!