I scheduled an appointment to get an… I scheduled an appointment to get an estimate for carpet installation. I scheduled my appointment between 9 am and 11 am. I received a phone call stating a representative would arrive at 10:30 am. At 11:05 am, I called 1-855-558-3200, and a sleepy phone rep answered. She informed me that someone was at my home at 10:30 am, and they called me. Which was not so; I've taken off from work to accommodate my appointment. There was no knock at my door or a phone call. She stated the sales rep canceled my appointment because of a no-show. I was furious. I decided to call again to get a rep who was not sleeping. I called 1-844-643-0219 and got an outstanding rep. I explained my situation, and she informed me that they needed to cancel my appointment because no one was home. She contacted the sales rep and said that someone would call me. Unfortunately, I would instead not get a call because it is unprofessional not to contact a customer, especially a customer who has taken off from work, a customer who was excited about having her home carpeted and turned around to be disappointed because of laziness, inconsiderate, and irresponsible Empire salespeople.

Twice I have scheduled appts with this… Twice I have scheduled appts with this company, they are great at providing updated but I had an appt for today between 1-3 and no one show up or called stating maybe they are running late. I think I dodged a bullet and will be using FCI Flooring instead.

Never Use Empire Today Empire Today installed laminate flooring in two bedrooms on August 25, 2023. Extensive damage began to appear under the bed in the master bedroom. I reported the damage, indicating the area was totally under the bed, was never exposed to anything as it was never walked upon nor cleaned with any water or solvent. I was required to send photos for assessment. A few days later a flooring specialist was sent for the inspection. A few days later I received a Certificate of Completion which I never signed. The inspector indicated the cause of the damage was water and Empire indicated that this was not covered by warranty and that I was responsible for the repair. This is impossible as the damaged area is under the bed and has never been exposed to anything. The inspector indicated in a text that damage by water was his “BEST GUESS” and had entered “N/A” on the Certificate of Completion instead of my signature indicating that I was satisfied with the work performed. I was informed that had to use an inspector certified by one of 3 certififying organizations. Found one. The closet inspector is 386 miles from our home. Empire Today’s warranties and their business practices are terrible, if not fraudulent.

horrible experience initial appointment guy showed up an hour late. measured but did not give quote, said he needed to come back next week and would call to confirm the following Tuesday. never called. i called and he said he would get back to me and again never did. called company for new sales person. they never called back.

The workmanship was great The workmanship was great, however the flooring we chose had a high gloss to it. When this flooring was installed it was very much a matte or no shine finish. We were instructed to use a microfiber mop to remove the dust that had settled during installation and them wet mop to clean it further. We did this for about 3 weeks and then also used the Bona which we were told would give it shine. We had done all of this since installation and still no shine.