EMPIRE TODAY "BAD NEWS" I have been satisfied with my flooring, however where the threshold meets the carpet they cut the carpet too short. The installer used clear hot melt glue on top of the carpet. At first it was clear and now has turned black and has become very hard and sharp. I called them and had very poor customer service and that I would need to pay a service charge to fix their mess. I would tell anyone that is considering to use them to hire someone else to get a better job and stand behind their installs.

Twice I have scheduled appts with this… Twice I have scheduled appts with this company, they are great at providing updated but I had an appt for today between 1-3 and no one show up or called stating maybe they are running late. I think I dodged a bullet and will be using FCI Flooring instead.

Paid $9000 for laminate flooring in 3… Paid $9000 for laminate flooring in 3 bedrooms and for the extended warranty. 9 months into our year extended warranty we reported our floor buckling and lifting in various spots and some chips because the flooring is such cheap quality. They denied our claim with various excuses each time they called to ask more questions about the claim. The original installer (a contractor hired by Empire) even came out and said it needed replacing in our hallway because there was an obvious spill and moisture coming from underneath because he may not have put a moisture barrier down when he installed it (he couldn’t remember). Yet 20 minutes after he left Empire called to once again say they would not be honoring the extended warranty. DO NOT hire this company, PLEASE do not waste your money!!!!!!!

Installation could’ve been smoother We had a fantastic experience with our sales person. No issues at all and he was so helpful. Customer service was great as well. The day of installation was not the best. We requested a morning install, for lighting and work reasons, they arrived after 4pm, and were rude when they called to notify they were on their way. The installers were rude when they realized there was no overhead light in the room, and demanded to know why they weren’t notified. My response was that is why we requested they arrive in the morning. They did not leave until almost 9pm, and left pieces to vacuum up behind. (Said it was too dark to vacuum.

Great Experience. Trina came out, showed and suggested. I wasn't planning on buying that day, wanted to get 3 quotes and this was my first one. No hard sale, I think I ended closing myself. She is very self assured and I immediately trusted here recommendations. I would recommend Trina and Empire to any of my friends.