EMPIRE TODAY "BAD NEWS" I have been satisfied with my flooring, however where the threshold meets the carpet they cut the carpet too short. The installer used clear hot melt glue on top of the carpet. At first it was clear and now has turned black and has become very hard and sharp. I called them and had very poor customer service and that I would need to pay a service charge to fix their mess. I would tell anyone that is considering to use them to hire someone else to get a better job and stand behind their installs.

The workmanship was great The workmanship was great, however the flooring we chose had a high gloss to it. When this flooring was installed it was very much a matte or no shine finish. We were instructed to use a microfiber mop to remove the dust that had settled during installation and them wet mop to clean it further. We did this for about 3 weeks and then also used the Bona which we were told would give it shine. We had done all of this since installation and still no shine.

2nd time we have used Empire Today 2nd time we have used Empire Today. Once for tile and again for wood floors. Service was always outstanding and done on schedule and cleaned up every day. I would highly recommend them to anyone needing new flooring. Great job and workers were friendly and knowledgeable.

Best Experience First of all at the beginning I made an appointment with a great salesman to come to my house and show me samples of carpet. After selecting my carpet the greatest salesman ever gave me a huge discount. His customer service is impeccable, I was very impressed with the salesman. I set a date to have my carpet installed. I thought I was impressed with the salesman but, the carpet installers were awesome, great customer service, very skilled craft. Amazing how they maneuver around furniture. My entire upstairs 3 bedrooms, closets and hallway and staircase was done in very timely manner. The crew that did the carpet amazing people. Empire has given the greatest experience ever. I highly recommend Empire to install your carpet.

My second experience with Empire I had Empire carpet my home in 2003 and 20 years later I had them remove the carpet and replaced it with a light colored vinal plank flooring which came out beautiful. I had a good experience from start to finish.