I scheduled an appointment to get an… I scheduled an appointment to get an estimate for carpet installation. I scheduled my appointment between 9 am and 11 am. I received a phone call stating a representative would arrive at 10:30 am. At 11:05 am, I called 1-855-558-3200, and a sleepy phone rep answered. She informed me that someone was at my home at 10:30 am, and they called me. Which was not so; I've taken off from work to accommodate my appointment. There was no knock at my door or a phone call. She stated the sales rep canceled my appointment because of a no-show. I was furious. I decided to call again to get a rep who was not sleeping. I called 1-844-643-0219 and got an outstanding rep. I explained my situation, and she informed me that they needed to cancel my appointment because no one was home. She contacted the sales rep and said that someone would call me. Unfortunately, I would instead not get a call because it is unprofessional not to contact a customer, especially a customer who has taken off from work, a customer who was excited about having her home carpeted and turned around to be disappointed because of laziness, inconsiderate, and irresponsible Empire salespeople.

Twice I have scheduled appts with this… Twice I have scheduled appts with this company, they are great at providing updated but I had an appt for today between 1-3 and no one show up or called stating maybe they are running late. I think I dodged a bullet and will be using FCI Flooring instead.

horrible experience initial appointment guy showed up an hour late. measured but did not give quote, said he needed to come back next week and would call to confirm the following Tuesday. never called. i called and he said he would get back to me and again never did. called company for new sales person. they never called back.

LVT and carpet throughout… We purchase LVT and carpet throughout our house. The LVT was installed first, and then the carpet. The carpet installer scratched our "scratch resistant flooring ". We have other scratches in the floor from chairs and such. We purchased warranty, and although I have called four times, no one has been out to fix it. This has been going on for months. I wouldn't recommend due to the lack of customer service, and we even paid a pretty penny for the warranty. Additionally, the salesperson told us over and over again how scratch resistant the LVT is, and not even 4 months later we have multiple visible scratches. They won't respond to come out and fix the damage they caused to the floor while installing.

A SPERVISOR CALLED ME and verified… A SPERVISOR CALLED ME and verified because not professionally cleaned yearly out of warranty to have the carpets in both bedrooms streched properly I must pay ..they are buckled and loose...fibers and bald spots....must be inspected for $150...charge but out of warranty so there is no replacement. .buyer beware .....Bought this carpet August of 2019