I set a appointment for a estimate I set a appointment for a estimate. The gentleman came the next day. He was very helpful and made me feel I was making a great decision on my choice. The pricing was very favorable. We set a appointment to have it done. The crew did a fabulous job. I'm very happy with my new flooring. I even gave my sister the contact information and she had her carpets put in with Empire. She as well is very happy. I highly recommend Empire.

It was worse than buying a car After reading all of the negative reviews, glad we dodged the bullet with a horribly pushy and insulting sales rep! It was worse than buying a car!! "If you sign right NOW, we can give you a discount." or "Let me call my manager." First quote was 22K for 1500 sq ft - but miraculously, the price would come down to 16K if we signed on the spot. No thanks...I'd rather have root canal! Pushy, aggressive, and insulting sales reps are a turnoff!!

The promise of having a professional… The promise of having a professional “stairmaster” capable of handing the circular shape of our stairs didn’t happen. Our sales person made personal promises that were not carried out. When the installers arrived they stated there was no mention of a circular staircase in the notes. The installers worked hard but the stairs just don’t like professional.

horrible experience initial appointment guy showed up an hour late. measured but did not give quote, said he needed to come back next week and would call to confirm the following Tuesday. never called. i called and he said he would get back to me and again never did. called company for new sales person. they never called back.

They were very good They were very good, worked very hard and steady. Only one spoke English which was okay but the one that spoke English didn't show up on the second day so we improvised as best we could with a Google translator on my phone. Overall, they did a pretty good job but my nephew had to do some things that they could not do, due to the fact that they didn't have the right color or size for the doorway to the outside. But they were very hard workers?