The workmanship was great The workmanship was great, however the flooring we chose had a high gloss to it. When this flooring was installed it was very much a matte or no shine finish. We were instructed to use a microfiber mop to remove the dust that had settled during installation and them wet mop to clean it further. We did this for about 3 weeks and then also used the Bona which we were told would give it shine. We had done all of this since installation and still no shine.

Best Experience First of all at the beginning I made an appointment with a great salesman to come to my house and show me samples of carpet. After selecting my carpet the greatest salesman ever gave me a huge discount. His customer service is impeccable, I was very impressed with the salesman. I set a date to have my carpet installed. I thought I was impressed with the salesman but, the carpet installers were awesome, great customer service, very skilled craft. Amazing how they maneuver around furniture. My entire upstairs 3 bedrooms, closets and hallway and staircase was done in very timely manner. The crew that did the carpet amazing people. Empire has given the greatest experience ever. I highly recommend Empire to install your carpet.

2nd time we have used Empire Today 2nd time we have used Empire Today. Once for tile and again for wood floors. Service was always outstanding and done on schedule and cleaned up every day. I would highly recommend them to anyone needing new flooring. Great job and workers were friendly and knowledgeable.

I scheduled an appointment to get an… I scheduled an appointment to get an estimate for carpet installation. I scheduled my appointment between 9 am and 11 am. I received a phone call stating a representative would arrive at 10:30 am. At 11:05 am, I called 1-855-558-3200, and a sleepy phone rep answered. She informed me that someone was at my home at 10:30 am, and they called me. Which was not so; I've taken off from work to accommodate my appointment. There was no knock at my door or a phone call. She stated the sales rep canceled my appointment because of a no-show. I was furious. I decided to call again to get a rep who was not sleeping. I called 1-844-643-0219 and got an outstanding rep. I explained my situation, and she informed me that they needed to cancel my appointment because no one was home. She contacted the sales rep and said that someone would call me. Unfortunately, I would instead not get a call because it is unprofessional not to contact a customer, especially a customer who has taken off from work, a customer who was excited about having her home carpeted and turned around to be disappointed because of laziness, inconsiderate, and irresponsible Empire salespeople.

My second experience with Empire I had Empire carpet my home in 2003 and 20 years later I had them remove the carpet and replaced it with a light colored vinal plank flooring which came out beautiful. I had a good experience from start to finish.