Great Experience. Trina came out, showed and suggested. I wasn't planning on buying that day, wanted to get 3 quotes and this was my first one. No hard sale, I think I ended closing myself. She is very self assured and I immediately trusted here recommendations. I would recommend Trina and Empire to any of my friends.

Never Use Empire Today Empire Today installed laminate flooring in two bedrooms on August 25, 2023. Extensive damage began to appear under the bed in the master bedroom. I reported the damage, indicating the area was totally under the bed, was never exposed to anything as it was never walked upon nor cleaned with any water or solvent. I was required to send photos for assessment. A few days later a flooring specialist was sent for the inspection. A few days later I received a Certificate of Completion which I never signed. The inspector indicated the cause of the damage was water and Empire indicated that this was not covered by warranty and that I was responsible for the repair. This is impossible as the damaged area is under the bed and has never been exposed to anything. The inspector indicated in a text that damage by water was his “BEST GUESS” and had entered “N/A” on the Certificate of Completion instead of my signature indicating that I was satisfied with the work performed. I was informed that had to use an inspector certified by one of 3 certififying organizations. Found one. The closet inspector is 386 miles from our home. Empire Today’s warranties and their business practices are terrible, if not fraudulent.

The promise of having a professional… The promise of having a professional “stairmaster” capable of handing the circular shape of our stairs didn’t happen. Our sales person made personal promises that were not carried out. When the installers arrived they stated there was no mention of a circular staircase in the notes. The installers worked hard but the stairs just don’t like professional.

Twice I have scheduled appts with this… Twice I have scheduled appts with this company, they are great at providing updated but I had an appt for today between 1-3 and no one show up or called stating maybe they are running late. I think I dodged a bullet and will be using FCI Flooring instead.

I set a appointment for a estimate I set a appointment for a estimate. The gentleman came the next day. He was very helpful and made me feel I was making a great decision on my choice. The pricing was very favorable. We set a appointment to have it done. The crew did a fabulous job. I'm very happy with my new flooring. I even gave my sister the contact information and she had her carpets put in with Empire. She as well is very happy. I highly recommend Empire.