universalengraver.com... My first reason for giving them 10/10 is for their quick shipment and great customer support service. Secondly the product quality is great. Although the laser engraver I bought the assembly on it was a bit difficult but some videos and manuals helped put me through.

I ordered for a laser engraver from the… I ordered for a laser engraver from the site and the shipment was quite fast plus the customer service very on point.Then the product I received was of really good quality!

The company is a scam The company is a scam. Don't answer the phone, don't honor the guarantee, can't return product that doesn't work. Don't do it!

Horrible customer service Their instruction videos are not clear, and do not include all steps to assemble their product. I had to figure it out on my own. I was unable to get assistance from them through either email, chat on website, or their whatsapp phone number. This has been ongoing for over a week. I would not recommend them to anyone.

This company is a fraud This company is a fraud. DO NOT BUY FROM THEM! The company phone number does not work. They are located in India, not the United States. There is no headquarters in New York. customer service is non-existent and they do not honor returns. If you try to return it they will just add your reason to return it to their return policy and say it does not qualify to be returned. They don't honor their 100% satisfaction guarantee. The whole thing is a scam. You will get no help either. Don't waste your money!