Got the 40000 mw laser and it did not… Got the 40000 mw laser and it did not perform as advertised at all! Customer support is non existent! Trying to return it now and can't get anyone to respond now. Do not waste your money on their products! I am probably out $1700 because of these crooks!

universalengraver.com... My first reason for giving them 10/10 is for their quick shipment and great customer support service. Secondly the product quality is great. Although the laser engraver I bought the assembly on it was a bit difficult but some videos and manuals helped put me through.

I bought an engraver for $700 a couple… I bought an engraver for $700 a couple of years ago from them. The instruction for assembly didn't match the engraver they sent me. I emailed asking for correct instructions. They sent me about a dozen "could be one of these" instruction videos, sprinkled with just about everything under the sun. Customer service the worst, I may as well throw this P.O.S. out and buy American