This company is a fraud This company is a fraud. DO NOT BUY FROM THEM! The company phone number does not work. They are located in India, not the United States. There is no headquarters in New York. customer service is non-existent and they do not honor returns. If you try to return it they will just add your reason to return it to their return policy and say it does not qualify to be returned. They don't honor their 100% satisfaction guarantee. The whole thing is a scam. You will get no help either. Don't waste your money!

Horrible customer service Their instruction videos are not clear, and do not include all steps to assemble their product. I had to figure it out on my own. I was unable to get assistance from them through either email, chat on website, or their whatsapp phone number. This has been ongoing for over a week. I would not recommend them to anyone.

I ordered for a laser engraver from the… I ordered for a laser engraver from the site and the shipment was quite fast plus the customer service very on point.Then the product I received was of really good quality!

I love universalengraver.com website I love universalengraver.com website. I recently bought a product from their website and the quality was great, shipment was very fast, I got my ordered within 30 minutes. The customers service are also great, I recommend this website to all.

If I could give a 0 rating I would If I could give a ) rating I would. The customer service is horrible. I have contacted this company for return and refund and they keep giving me the run around. They want me to talk to their engineer to completely assemble this product. None of it is assembled when delivered. There are no instructions except for on line and the video of that is inept. They also said to contact then via Whats App and I told them no I want a real phone number and I wanted a refund and direction to send this piece of junk back. They have stopped emailing me back. I am not sure what to do now. Don't buy from this company they are horrible.