Also agree with the person who said they would give 0 stars if they could! I received the Recovapro lite and after hours of charging it would not turn on. I then had a look on the internet and was led to trustpilot, where I saw many terrible, recent reviews. Wish I'd seen earlier! Because of the things I read, I decided to "play it cool" and firmly chase up for a refund and not a replacement. The process was ridiculous - lots of chasing emails my end, no working phone line, asking when to arrange a collection for, me replying and them saying they'd arranged a collection without telling me, which they clearly hadn't, saying they'd sent emails that must have gone into my spam (which hadn't), putting the wrong sender address when they finally agreed to send me a return label, I could go on... It really was a joke but got the refund in the end. Would absolutely not recommend this waste of time company and product. Better to go with a 20 quid one from amazon and at least if it doesn't work, easy to send back and price tag not the end of the world. The most disappointing thing is that I was seeking relief from chronic pain. Do you not realise who your customers are?

Poor customer service I bought my RecovaPro Max Massage Gun in June/2022. It stopped working in February/2024. I can charge it but when I try to turn it on, it fails. From what I understand, it is still within the 2-year warranty period. I sent an email to the company on February 16th and had no response. Tried again with another email on March 11th and no response again. I called the contact number 01474 247760 for days and nobody answers. I never thought I would have such a hard time only to have a response from Recovapro. I was really happy with the product until it sttoped wroking. It's a shame.

Recovapro massager I purchased my Recovapro massager from Westfields and there is no denying that it is a really great product. It developed a fault and as it was still within warranty, Recovapro replaced it. The process with customer service could have been be a little smoother as there is no telephone contact, however, they kept in touch regularly via email, were polite and professional all the way through and picked up my item via Royal Mail from my home address and promptly delivered a new massager within two weeks, so very pleased with the overall outcome and happy to be using my Recovapro massager once again.

Poor repair/ still not working… After several e mails and very slow response( up to a week) the recovapro was collected for repair. However on return item is not working and I am getting no response from Recovapro. The telephone number supplied does not function.

Terrible customer service Product is good when it’s working when it’s broken you have no response from customer service So the warranty is worthless Don’t buy from them there are plenty better at similar price