Great customer service! Updated review! My recover pro arrived today after I was wondering about my delivery arrival after it was a few days late. Got in touch with recovapro and they told me they are having a problem with deliveries going missing! All sorted now guys thank you you recovapro I can’t wait to try it later!

I had an ordinry experience with this… I had an ordinry experience with this compay. They offer a wide variety of products and services but almost good. Website interface can be improved and it can be difficult to navigate at times. Prices and customer support are average which can be improved. I don't have much to say about this website becuase I had no issue when I last transacted with them. You just have to compare and contrast with other companies for better outcomes.

Also agree with the person who said they would give 0 stars if they could! I received the Recovapro lite and after hours of charging it would not turn on. I then had a look on the internet and was led to trustpilot, where I saw many terrible, recent reviews. Wish I'd seen earlier! Because of the things I read, I decided to "play it cool" and firmly chase up for a refund and not a replacement. The process was ridiculous - lots of chasing emails my end, no working phone line, asking when to arrange a collection for, me replying and them saying they'd arranged a collection without telling me, which they clearly hadn't, saying they'd sent emails that must have gone into my spam (which hadn't), putting the wrong sender address when they finally agreed to send me a return label, I could go on... It really was a joke but got the refund in the end. Would absolutely not recommend this waste of time company and product. Better to go with a 20 quid one from amazon and at least if it doesn't work, easy to send back and price tag not the end of the world. The most disappointing thing is that I was seeking relief from chronic pain. Do you not realise who your customers are?

Recovapro massager I purchased my Recovapro massager from Westfields and there is no denying that it is a really great product. It developed a fault and as it was still within warranty, Recovapro replaced it. The process with customer service could have been be a little smoother as there is no telephone contact, however, they kept in touch regularly via email, were polite and professional all the way through and picked up my item via Royal Mail from my home address and promptly delivered a new massager within two weeks, so very pleased with the overall outcome and happy to be using my Recovapro massager once again.

Great Product, Poor customer service I purchased my Recovapro SE less than a year ago and unfortunately it developed a fault. I was able to send the item away for repair under warranty, but the communication with customer services wasn’t great. It was difficult to get in touch with someone via email and impossible over the phone. After 3 weeks, my item was returned and now works as expected. Overall, the product is fantastic, but the customer service is disappointing.