I took four rounds of antibiotics in… I took four rounds of antibiotics in 2022 At first I developed what I thought was some type Neurological movement disorder, but then that progressed into fibromyalgia I started not being able to sleep at night, and my life turned into debilitating, chronic fatigue. After doing An emmense amount of research on what the hell happened to me, I found out that there was a relationship between fibromyalgia and got Microbiome. I took the test found out. I had leaky gut which I had no idea. I started taking probiotics within six weeks my fibromyalgia disappeared as long as I did not eat any processed foods, wheat, rice, or sugar. It was complete miracle. I went from extreme misery to extreme joy. It took me six months for my gut to heal from those four rounds of anabiotic. I am now able to eat almost all my regular foods. I am very, very thankful for the Viome Microbiome test otherwise I would probably still be sick.

TERRIBLE customer experience - NOT WORTH IT TERRIBLE customer experience - 3 months and still waiting. I have emailed the customer experience team eery 2 days to find out when the results will be provided, only to be told that they're "in progress". This doesn't flow through to my account so I keep receiving emails asking me to send in my samples. I had to ship from AU costing me $40 each time - the first sample was rejected, without any rationale. I had to reach out and find out more ...it then took another week to get another sample kit, then I had to send in another sample set. Then they just "CAncelled" the kit, for no reason and then told me I had to send in another sample which I absolutely refused and told them to fix their systems. This took another week. It's been months. I'm so disappointed that I chose this company. I would not ever ever recommend.

Such a horrible customer experience Such a horrible customer experience. Customer service managed by a "dumb" bot that tells you to reach out to customer service for the question, i.e. to the "dumb" bot. No phone number. No e-mail. This is how you annoy customers and make sure they never come back

Bad quality - avoid Ordered 2 kits, both were defective with sample collection device leaking, one cracked. They sent two replacements, which were ALSO cracked and leaking. Quite extraordinary frankly. Clearly have major manufacturing and quality issues. Makes me also highly doubt the quality of their analysis - this is not rocket science it’s a plastic collection tube.

Zero customer service Dr. Hyman, you need to take back your recommendation of this product. There's no customer service. They don't even respond. How could you associate your name with this company? Endless questions that do not inspire an unbiased report of your health