My experience with Viome.com has been… My experience with Viome.com has been almst good. I ordered somthing one time, and it arrived on time. It was packaged nice and securely. The customer service was good too. I had a few questions and they answered everything I needed to kno. Overall, I had a staisfactory experience with Viome.com. I'd recomment them to otheres who are lookign for a decent online site to purchase from. But it's by no means perfect. They need to imporve in a few areas and make sure their shipments arrive on time evertyime.

Such a horrible customer experience Such a horrible customer experience. Customer service managed by a "dumb" bot that tells you to reach out to customer service for the question, i.e. to the "dumb" bot. No phone number. No e-mail. This is how you annoy customers and make sure they never come back

Check your microbiome with Viome What a super simple and easy way to see how your microbiome is doing! When your kit arrives, everything you need to know is in the box. It explains in full detail how to collect your samples. The app is very helpful on suggesting food to help your microbiome. Great when grocery shopping! The app also suggests foods to avoid plus gives you insight as to why. All around a great experience!

New algorithm with completely different results Did the viome test a year ago and was relatively pleased because it gave me some information I thought was rather useful. I had been having horrible intentional issues for years and the test showed I had bile salts coming out in my stool and with that information I slowly tried altering the fat levels in my diet and it seems to help a lot. Fast forward to this year I do a new test and they COMPLETELY changed their algorithm. And along with the new test with completely new results, they updated my old test which showed no problem with bile salts, but now I suddenly have a problem with protein fermentation, (protein definitely does not cause me issues)?? The first test showed several other "problem" areas which were suddenly erased with the new algorithm. Don't believe a damn word of it.

TERRIBLE customer experience - NOT WORTH IT TERRIBLE customer experience - 3 months and still waiting. I have emailed the customer experience team eery 2 days to find out when the results will be provided, only to be told that they're "in progress". This doesn't flow through to my account so I keep receiving emails asking me to send in my samples. I had to ship from AU costing me $40 each time - the first sample was rejected, without any rationale. I had to reach out and find out more ...it then took another week to get another sample kit, then I had to send in another sample set. Then they just "CAncelled" the kit, for no reason and then told me I had to send in another sample which I absolutely refused and told them to fix their systems. This took another week. It's been months. I'm so disappointed that I chose this company. I would not ever ever recommend.