Inaccurate Test Viome's results simply weren't accurate. I tried the kit and then had my actual primary care physician run bloodwork, etc., to compare the results. They were starkly, starkly different. My "real" results showed a very healthy person; the Viome results showed a fairly unhealthy person who they promptly marketed a bunch of their expensive vitamins and supplements to, to "fix" health problems my real doctor told me I didn't have. Hard pass.

TERRIBLE customer experience - NOT WORTH IT TERRIBLE customer experience - 3 months and still waiting. I have emailed the customer experience team eery 2 days to find out when the results will be provided, only to be told that they're "in progress". This doesn't flow through to my account so I keep receiving emails asking me to send in my samples. I had to ship from AU costing me $40 each time - the first sample was rejected, without any rationale. I had to reach out and find out more ...it then took another week to get another sample kit, then I had to send in another sample set. Then they just "CAncelled" the kit, for no reason and then told me I had to send in another sample which I absolutely refused and told them to fix their systems. This took another week. It's been months. I'm so disappointed that I chose this company. I would not ever ever recommend.

Feeling and eating better The lab kits are convenient to report and send to your company. The food list of what should be safe for me is helpful. I appreciate being able to delay orders when I have accumulated a supply of supplements. I am feeling better. Thank you.

New algorithm with completely different results Did the viome test a year ago and was relatively pleased because it gave me some information I thought was rather useful. I had been having horrible intentional issues for years and the test showed I had bile salts coming out in my stool and with that information I slowly tried altering the fat levels in my diet and it seems to help a lot. Fast forward to this year I do a new test and they COMPLETELY changed their algorithm. And along with the new test with completely new results, they updated my old test which showed no problem with bile salts, but now I suddenly have a problem with protein fermentation, (protein definitely does not cause me issues)?? The first test showed several other "problem" areas which were suddenly erased with the new algorithm. Don't believe a damn word of it.

I love the app and how simple it makes… I love the app and how simple it makes ordering and how easy it is to read results. I also love all of the extra educational features. Delivery could be a little faster but I understand it takes time to make specialized formulas so still 5 stars from me!