Ann Bauer
GBUnreliable I don’t mind being forced to make an online appointment in order to speak to a rep to help me design my railing, but I don’t appreciate not getting called at the designated time. Unreliable at best. I sent a follow-up email to which I never received a reply either. “Thank you”, Brandon Roman.
Jarad
GBThey were easy to work with and the… They were easy to work with and the quality of my stair railing is excellent
John Nikolai
GBThe Viewrail product is outstanding and… The Viewrail product is outstanding and the Stair Supplies Customer Service was incredible. I purchased the railing system last fall and was finally able to install it this spring. I realized I needed more hardware than I ordered and contacted customer service. They responded within an hour to confirm what I needed and then sent a quote within minutes. The parts arrived two days later.
Sam
GBGreat customer service! I worked with Mark for weeks on putting together what was best for my project and he was always responsive, willing to change parts and pieces, budget friendly and never pushy. I had to end up going with someone local but I would have been very happy to work with Mark and this company. He was never rude or impatient even when I had to explore closer options. Great customer service!!
Gary Berg
GBThis was an easy project working with…Deck railing project with stairs This was an easy project working with this company. Quick and helpful communication is the key. Transfer of drawings through receiving the materials went smoothly. When a couple of parts were requested the response couldn’t be faster. Always helpful on line. One must take the time to install correctly. Read caste fully the instructions prior to starting it will save heartaches. The completed project is solid, safe and looks terrific. Again it’s the communication not only in the planning but through the installation