AB
GBCustomer Service-Working with sales person when pricing… Working with sales person when pricing differential occurred from on line catalogue and final quote. Also contact name once moved into production. Expectations managed well
Michael Groman
GBDon't Trust the Website. I recently ordered a DriveTite kit (10 pack) primarily for replacement parts for an existing cable railing project. The parts arrived quickly, within a week, and were well packaged. Unfortunately, a set of lock washers was missing. I contacted the on-line orders manager and was told StairSupplies no longer provides that part. I explained it was still included in their order form and shown in their on-line installation video. He could only say the company stopped providing the lock washers about six months ago and he will contact the web manager to edit the website. He also assured me the lock washer was not a critical part of the kit. An inadequate reponse in my view!
Christine Baker
GBAbsolutely beautiful product! Absolutely beautiful product. We are slowly renovating our small 1930s cottage and we needed ONE STEP to match our hardwood floor. We selected a landing step that is rounded on both ends and it is exactly what we were hoping for. It's gorgeous.
Jarad
GBThey were easy to work with and the… They were easy to work with and the quality of my stair railing is excellent
John Cunningham
GBGreat Product and Company This is our second installation and we could not be more pleased with the product. Planning and measurements were accurate and installation worked well. There was a minor error in some incorrectly supplied parts but Stair Supplies quickly advised a fix and credited without question the cost of rectifying the issue. We would highly recommend the glass railings and Stair Supplies. Thank You.