Touchstone Lofts Review I had a very good experience with Paul Johal and his team at Touchstone in implementing our proposed loft conversion and internal restructuring. Paul got stuck into the planning and design of the works and stayed with the project from start to finish, and was readily available for calls and visits to discuss progress. The work itself was carried out promptly, to budget, and to a very high standard by Mantas and his team . I would have no hesitation in recommending Touchstone for similar projects.

A big thank you to Paul and his team… A big thank you to Paul and his team for all the hard work. My loft was finished to a high standard and we had an excellent team of builders who I highly recommend. There was really good communication from the builders at each stage of the work and they gave us some good suggestions along the way! I am really pleased with the final result and would recommend touchstone lofts.

Fantastic loft conversion and excellent follow-up Touchstone did a fantastic loft conversion for us in 2020/21 (see review on Google) and since then we have been very happy with their 'after sales' service. A french door that became a bit sticky and a waste pipe that popped out of its joint in the cold snap were fixed swiftly and free of charge. We were surprised to read the two negative reviews on this site as our experience with Touchstone was entirely positive. Also, this is a genuine review from genuine customers and we are happy for Touchstone to pass on our contact details to confirm this. Alan and Elise, Oxford

It's important for me to stress that… It's important for me to stress that leaving reviews and feedback about a service or product is a consumer's right, and threatening legal action for factual comments is not only inappropriate but also unethical, but this is what Touchstone Lofts did to me! I was shocked and concerned to experience that the owner – [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here] from Touchstone Lofts is discouraging clients from leaving feedback and threatening legal action for breach of contract when factual comments are posted on social media. I found this out to my cost. This, however, does raise many questions about their professionalism, business practices, and customer service. I know it's not uncommon for businesses to receive feedback, both positive and negative, especially in the building and construction industry, but customers rely on this type of information to make informed decisions about choosing a contractor or service provider, and any attempts to stifle this feedback are concerning. I believe it's crucial for customers to have the freedom to express their experiences and opinions without fear of legal repercussions. To threaten legal action for factual comments that I made can be seen as a retaliatory action, which only serves to harm the company's reputation further. From my experience with this company, I would suggest it's essential to find a service provider that prioritises customer service and respects their customer's right to provide feedback, unfortunately, this is not one of those organisations. Honest businesses should welcome constructive criticism, look for ways to improve, and address any concerns with transparency and professionalism, but Touchstone Lofts are not interested in doing any of this. In summary, it's disappointing to have experienced Touchstone Lofts using legal threats to discourage us and other customers from providing them with feedback. This sends negative messages about the company's integrity and business practices. We suggest it's essential to find yourself a company with a more customer-focused approach and who values constructive feedback, not just constant five-star reviews. IN RESPONSE to [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here]'s reply: re-read and familiarise yourself with your own company's contract, in particular section 11.5 where it clearly states "The client agrees not make any statement about the project manager and/or any of its employees, associates or partners public-ally including on any public forum... without the prior written consent ... breach of this clause the client agrees to pay the project manager £5,000 in damages" That IS discouraging, I think! So please do not further mislead and insult people's intelligence.

Professional and good communication Touchestone lofts were recommended as one of our architects (Resi) approved building contractors. We had a very positive experience with Touchestone throughout the project, from initial quote through to snagging. Paul Johal was our main contact throughout. We met with Paul on a number of occasions to run though the contract and make amendments based on our requirements. The itemised and detailed breakdown of works ensured the process was transparent and ensured there were no surprise costs during the project. Work was invoiced each week which was helpful in spreading out the cost into smaller payments. The builder Mantas was very professional and all work was to a very high standard. Our 3 year old son still remembers ‘builder Mantas’ fondly. Communication with Paul and Mantas was primarily via WhatsApp which was always prompt and worked very well for us. We are now enjoying our ‘master loft suite’, which consists of a double bedroom, dressing room and ensuite. I would happily recommend Touchestone for a loft conversion project.