Unsatisfactory outcome The man behind touchstone (I had to remove his name due to trustpilot rules) was very keen and communicative at the beginning. Unfortunately we had to stop the project due to family circumstances. The process to close this out in a fair and reasonable fashion was unsatisfactory. Fair enough that I wasn’t customer number 1 having pulled out but I had expected more professionalism.

My loft was finished to a high standard… My loft was finished to a high standard and within the predicted time. The design was great and I was surprised how much space they were able to create with kitchenette, bathroom and a large bedroom area. I had an excellent team of builders who I highly recommend. The follow up support is also very good and the team returned to fix a piece of fascia that had fallen down in strong winds.

Excellent after sales customer care Touchstone completed our loft conversion a couple of years ago and it was overall a very good experience. We would recommend Touchstone for your loft conversions. Excellent was also the aftersales care. We called Paul a few of times for some roof insulation problems and his response and action to sort them out was fast and effective.

The end result was stunning We are absolutely delighted with the final product, Paul and his team came up with some very clever architectural touches that makes the loft really stand out! It’s transformed the way we live!

Tricky low ceiling loft conversion Paul and the team completed our tricky loft conversion beautifully. Not easy due to the low ceiling height, and we discovered a few bumps along the way, but all completed and sorted professionally. Would highly recommend.