Fraudulently Misrepesents work being done by in-house team. Leaves houses in shambles The charge an excessive amount by fraudulently misrepresenting themselves as a home remodeling company when all they do is manufacture the parts and farm out the work to hired hands. They leave your house a disaster area. Do not clean up and leave your belongings in a pile covered with cement dust.. They strong arm payment and refuse to reimburse for extensive damage done to your home and belongings. They removed a nearly brand new $6,000 system from another company and did $2,000 worth of damage to my flooring. The contract said to install new pumps not replace .

Basements.com is unsafe, incompetent, and untrustworthy. From 3/23/21 Bottom Line Up Front: Basements.com is unsafe, incompetent, and untrustworthy. I've uploaded a few photos to other review sites from my recent experience having a drain system and concrete floor installed in my home. They tell much of the story. If you want more details, contact me and I'll show you copies of all of the documentation. Here are some of the quick highlights: - The owner left me a voicemail that the job would take 3 to 4 days from a Wednesday to a Saturday, "soup to nuts." The job ended up taking more than 5 work days over a 9 day span. One reason why is because the job failed its first inspection because of a code deficiency. - When I first raised the issues with the job, Basements.com said on Tuesday, March 9 they would fix all of the issues by Wednesday, March 17. Then on Wednesday, March 10, Basements.com said they would in fact not fix any of the damage (some of which is shown in the photos) and would file an insurance claim. When I said this was unacceptable, they offered to reduce the cost of the project by about 14% but only if I released them from any claims of damage and signed a nondisclosure agreement. Please let my experience help you and your family make a better decision than going with this company. From 2/28/21 I put down a deposit 35 days ago for an expensive project. I knew I would have to wait for permits before the work could be scheduled. But apparently, Basements.com only applied for one permit and then had to apply for a second permit. That has delayed the start date. It's been a week since I got the second permit, but no one has contacted me with a start date. At the moment, it feels like I'm paying for nothing.

System installation was delayed due to… System installation was delayed due to transportation issues, but 2nd attempt was executed on time. System in place for 2 months - haven't seen a drop of water in the area. Also there is no water yet coming into the sump basin yet. Maybe it's a time of year thing, but everything is bone dry so far.

Basement filled with water! Very hard working crew they sent to do the work. This job is manual labor that is strenuous and dirty, it was hot outside but it did not deter them. The system was put to test shortly after finished by another 3 days of heavy rain, could not be happier and would recommend Mid Atlantic Waterproofing to anyone .

Mid Atlantic is the best! The salesman was great. He assured us we’d be making the right choice. The crew arrived on time and completed the work in just two days. Not too long afterwards, we experienced a rainstorm but our basement, as promised, was dry. It has been five months and several storms later and we are still happy to say we have a dry basement. We would recommend their system to anyone looking for relief from a wet basement.