The work they performed was good but… The work they performed was good but they did not finish and appears to have gone out of business. I read that they were insured by, Hanover Insurance but they can't help me unless I come up with the policy number, or the name they're listed under on Hanover's policy. Can anyone help.

Basements.com is unsafe, incompetent, and untrustworthy. From 3/23/21 Bottom Line Up Front: Basements.com is unsafe, incompetent, and untrustworthy. I've uploaded a few photos to other review sites from my recent experience having a drain system and concrete floor installed in my home. They tell much of the story. If you want more details, contact me and I'll show you copies of all of the documentation. Here are some of the quick highlights: - The owner left me a voicemail that the job would take 3 to 4 days from a Wednesday to a Saturday, "soup to nuts." The job ended up taking more than 5 work days over a 9 day span. One reason why is because the job failed its first inspection because of a code deficiency. - When I first raised the issues with the job, Basements.com said on Tuesday, March 9 they would fix all of the issues by Wednesday, March 17. Then on Wednesday, March 10, Basements.com said they would in fact not fix any of the damage (some of which is shown in the photos) and would file an insurance claim. When I said this was unacceptable, they offered to reduce the cost of the project by about 14% but only if I released them from any claims of damage and signed a nondisclosure agreement. Please let my experience help you and your family make a better decision than going with this company. From 2/28/21 I put down a deposit 35 days ago for an expensive project. I knew I would have to wait for permits before the work could be scheduled. But apparently, Basements.com only applied for one permit and then had to apply for a second permit. That has delayed the start date. It's been a week since I got the second permit, but no one has contacted me with a start date. At the moment, it feels like I'm paying for nothing.

Everything went smoothly Everything went smoothly, from beginning to end!! These men worked their behinds off. There were not any details missed and there were no surprises! I highly recommend Mid Atlantic Waterproofing, let alone the job they did but also our peace of mind that our basement is dry, the walls secure and that musty smell is gone!!

Overall Overall: good experience. Cliff and gang- hard workers. They were responsive and helpful. Time estimate for the completion of the work was way under the was stated originally. Calls to the office in York, Pa to resolve some issues after the work was completed were not returned in a timely manner. I had to keep calling. I also had to call numerous times to get names of former customers who i could call for a reference of the work you did for them. I did call Better Business to ascertain your rating.

Good work - Poor field follow-up The work, once correctly scheduled and completed, was well done. But major issues with field tech accountability, lost documentation and poor follow-up. Had 2 techs come out, each time NO follow-up. Good reputation and they installed a french drain for me years ago, but my frustration almost pushed me elsewhere. Execs/Mgmt need to GET on the stick - as I'm sure their clueless!