Fixed and HAPPY!!! Perma Pier and CEO Shawn Lawson have gone way above and beyond to fix my foundation issues. I am very grateful and shocked at the concern they have shown and the extent to resolve. Thank you Shawn and to your team for fixing my home. This has been a company that stands behind what they say which doesn't happen very much.

Expensive mistake Apparently something has changed with this company, or they delete all bad reviews. Do your homework. Research your options. Understand exactly what you are receiving for the thousands of dollars you hand them - up front! While there appears to be very little expense for materials, they still want 50% up front, before work begins. That should have been red flag #1. They absolutely charge much more than others, but don't provide a higher quality of work. And, when they ask you to sign a blank line on their phone, they tell you it is your approval of credit card payment, when actually it is applying your signature to their proposal, which is 10 pages of fine print. I thought I was careful as I advised the sales rep that I would make a down payment in order to get the job scheduled, but I would not sign the document package until I had an opportunity to review every page. The proposal required several changes, so I never signed the first proposal package, or so I thought. When the revised document package was emailed to me at 6:39 am, the day work was to begin, there were documents dated the day I made down payment included, which allegedly had been signed by me. I never signed a proposal from PermaPier. I approved an almost $4,000 down payment, charged to my Amex, which required my signature. The sales rep ran my card on through his cell phone and asked me to sign on a blank line. I asked if he could back up so I could see what I was signing, he assured me it was just acknowledgement of the down payment on my credit card. If this review ever sees the light of day, I will provide more details, once our engineer inspects the so called repair work. To us, it appears that the 14 piers they sold us, resulted in no visible correction to the foundation. Be Careful!

Check the Work While I had a good experience until the after work was complete. One of the pier locations collapsed inward after a few days and appeared to show the foundation and exposed a sprinkler head. Contacted Permanent Pier and was transferred to warranty who said the first available day it could be checked out was Friday or in my case 6 days after the foundation repair. I think this is unacceptable since the initial repair was just a few days complete. Be sure to really check their work before the crew leaves.

Beware before you use Perma-Pier We used the Arlington branch of Perma-Pier in July to fix our Pier and Beam foundation. The actual workers do a pretty good job but the back office likes to hide behind an excuse of "it's not in the contract". Their sales/back office will be very attentive prior to the sale but once the contract is signed, the communication STOPS. If you are an expert at foundations and can monitor their work, then feel free to use them. Since we are not experts nor have we ever had any foundation work done before, we assumed that Perma-Pier, as the experts, would provide clear guidance and communication throughout the process. This was not the case. Perma-Pier was quick to send someone out to evaluate all parts of our house and give us a "bid". The work they "bid" was to fix portion of our house under the living room and laundry room. The ONLY reason I am giving them 2 stars is because the workers they used to fix that part of the house did seem to do a good job. The issue is the other parts of our house. After the foundation work is completed, a "third-party" will perform a structural engineering report. You can request this report from Perma-Pier. When I read this report, not only did the engineer reported work needed to be done to other parts of the house but the email thread that was forwarded to me from Perma-Pier had an internal message from a Perma-Pier employee (Nikki) asking management (Erik) "Crosstown is “recommending” additional work, is this something we need to do anything about." The crazy thing is, I had to request Perma-Pier to send someone out again to evaluate the other parts of our house. They sent someone and sure enough, they said work needed to be done. When I asked why they didn't bid this out originally, they said my wife told them "not to worry about the other parts of the house". First of all, that is ridiculous since my wife did not say this, secondly, any company that plays a he said/she said game loses all credibility in my book. If Perma-Pier just spent the little bit of time to bid out all parts of the house initially and allowed us to refuse the work, then I would not have anything to complain about. The fact that they were too lazy to bid out the full part of the house and still have NOT sent me a written bid, only a verbal bid, shows the poor business practice of the DFW branch. Beware before you use them! The actual workers seem like they do decent work; however, the back office/management needs an overhaul. PS I used another group to fix the other parts of my house.

My siblings and I are selling our… My siblings and I are selling our father's 1970's cement slab foundation home in Leon Valley. The prospective buyers (VA buyers) hired an inspector who pointed out several "issues" he felt might be signs of a foundation problem. We know there have never been problems with it, and asked Clint Shanks to come out and inspect it for us. He was prompt, friendly, professional, and extremely knowledgeable about this area, soil conditions, and all the ins and outs that entails. He went over every detail from the report, and determined that the foundation was in fine shape and no repairs were needed. Our realtor recommended him, and we are so glad we called! What a weight lifted! We plan to use Perma Pier again when we move to the Austin area soon, to inspect any home we decide to buy. Great company!