Do not honor warranty and false promises from sales people We had Gutter Helmet installed on our house in 2019. At time of install, we were told the gutters would be inspected and cleaned free of charge as needed. Our contract also states the same. I called in February 2024 and was instructed there is now a $50 fee for them to come out and clean the gutters. I received no communication about a change in contract. Asked to speak with manager and told they would call back within 72 hours. Manager never called back. It is now March 2024. Called back and told the fee is not manufacturer fee but a franchise fee. That is not the case. Fee was imposed by Gutter Helmet company not the individual franchises. They do not honor warranty or contract, even if you purchased through Costco.

Issues with Pine Needles and Debris I had Gutter Helmets put on my home 3 years ago. At the time, I was told that I could get a FREE annual inspection and cleaning by calling the company. Last year when my Gutter Helmets built up with pine needles and debris on the edges, rain would splash over the edge and onto the ground. I requested the free inspection and cleaning but was told these would now cost $50 per visit. I proceeded with the cleaning, but the Gutter Helmets built up debris and failed again within 6 months. The product worked for me when kept clean but failed once debris built up on the edge.

Gutter Helmet kept all their promises Gutter Helmet kept all their appointments, did a good installation job and promptly came back to make some minor adjustments. The system is working fine. We recommend them

This company told us we would have free… This company told us we would have free cleaning and inspection of our gutters. All of a sudden I am being told it is no longer free and it is $50 due to increase in labor costs. THIS IS NOT RIGHT!

I’ve had Gutter Helmet on my home for… I’ve had Gutter Helmet on my home for three years. I was told I could get a FREE annual inspection/cleaning by calling the company and requesting this inspection. I just called (11/9/2023) to request a fall inspection and was told it would now cost 50 dollars due to the increased cost of gas for your service vehicles. I’m happy with the product but not the change in your company’s policy regarding backtracking about charges to existing customers. Mark Baldy