We had an amazing experience with… We had an amazing experience with Basement Systems. They were professional and kind and everyone on the crew was wonderful. Our basement went from moldy and wet to perfectly clean and dry and we are so happy we used them for our Basement Waterproofing.

Our church had for several years had a… Our church had for several years had a problem with water coming into our ladies' bathroom that resulted in water going into the men's. Other companies were unsuccessful in solving until we contacted Basement Systems USA who were able to solve our water problem.

Great Job in A Very Crowded Crawlspace Sales and planning process were very smooth. Crew that worked at my property were polite and communicated what was going on. There was a minor issue that needed to be cleared up, but the account management team took care of it in a timely manor. Overall, I am very satisfied with the work performed.

Not very well done. We had our basement system upgraded from an older system and it was not installed as promised. They were supposed to install the dehumidifier in one spot and it was put somewhere else that was not centrally located. It’s also barely on the blocks they used to hold it up. They were supposed to reinstall our insulation, but it was very shoddily done and parts of it have already fallen down. They used tape to hold the anti-microbial layer down instead of whatever they did with the last barrier we had and it does not do a good job. Also, the layer does not seem as nice as the last one we had. Until the annual service it looked like crap. They made the team that installed it drive almost 2 and a half hours one way daily to do the installation instead of putting them up in a hotel. It’s crazy that our “local” office is in Zebulon, NC instead of Va. Beach, VA. The last guy did make it look better, but the tape has already started to come off again. We have tried on numerous occasions to complain but we have received not response from them. The system is keeping the moisture down, but I am not happy with the customer service at all. I sent my most recent complaints in about 3 weeks ago and have still heard nothing.

Good final result, rough time getting there We had a drop ceiling installed in our basement... The finished product is mostly how we would like it, but it took a few return visits from the installers to get to that point. The workers drilled the wrong size holes in the ceiling tiles, but they came back to correct it. They cut the crown moulding around an outlet without asking us what we would like to do about it (we would've preferred to just remove the outlet and not had a big notch out of the molding). They also left the crown moulding very dirty, but luckily I was able to clean it all off. Lastly, one of the workers left quite a surprise for us in the basement toilet... Which we felt was less than professional. Overall we are now happy with the results with the exception of the outlet cutout in the moulding.