The salesmen were helpful The salesmen were helpful. The delivery was on time. The techs assembled our elliptical trainer quickly and well. We love the new addition to our home gym. Highly recommend this company.

Excellent equipment with on-time delivery and setup… I made multiple purchases at Fitness Depot and both the in-store and delivery services were great. The delivery was right on time, the team quickly assembled and tested the treadmill we bought, and gave us a quick overview. In my opinion, that is great customer service!

Sales vs Service The sales folks in the store are very knowledgable and helpful. But once you purchase something you are in the hands of a semi-independant service team and they are unresponsive and do not return calls. It takes days to hear from them for setup or for a repair discussed with store personnel. Not at all customer focused.

The equipment at The Fitness Depot is… The equipment at The Fitness Depot is sturdy and exceptional quality. Keith was very helpful during the purchasing process. Also, the gentleman that delivered our items took his time assembling everything. He was kind and knowledgeable. I highly recommend this company.

Very impressed with Oakville store Very impressed with the Oakville On location and especially David, the manager. The Concept 2D rower I wanted wasn't in stock and he immediately suggested a less expensive, excellent, in stock DMaster R3000 Air Rower and held it for my until my sister could get it for me a few days later. He was just as helpful when my sister went to pay for and pick up the machine. Thank you David for making this purchase a real feel good experience.