Excellent equipment with on-time delivery and setup… I made multiple purchases at Fitness Depot and both the in-store and delivery services were great. The delivery was right on time, the team quickly assembled and tested the treadmill we bought, and gave us a quick overview. In my opinion, that is great customer service!

They were extremely helpful and… They were extremely helpful and knowledgeable. There was no high pressure. Their delivery crew was polite and made sure my new treadmill was working properly before they left.

Bought a stationary bike from… Bought a stationary bike from Industrial Location it was a used commercial unit used it for a few months and found the unit was skipping like a chain slip it had NO warranty I knew this brought it back to Paul they took it apart to find a dead press bearing ughhhhhh the cost of this was well over 1000 dollars just for the part upon hearing this news I was really upset 1700 bucks gone but ... no Paul had talked to the owner and they agreed to replace my unit with a Lifecycle 9500 !! I have purchased all my equipment from Paul at the Industrial location but have not had a chance to meet the owner as yet but wow talk about service these guys go over and above I highly recommend Fitness Depot Ottawa !!! Chris Kennedy

I am a personal trainer I am a personal trainer. I have purchased from Fitness Depot for years. I send clients to them. They have always given the best service and been patient in helping people get just the right piece of equipment. I highly recommend them. The owner does a great job hiring. I love Fitness Depot and love my new elliptical. The delivery people did a great job installing it in my home. They have the best equipment! This True elliptical is perfect for my husband that I'm helping to rehab back to health after many health issues and being home-bound for a lot of this year. Thank you to Fitness Depot. I am with ACE (American Council of Exercise) and work with seniors.

Always allot enough time upon delivery… Always allot enough time upon delivery and install to review how to care for the equipment purchased and how to manipulate the machines. The delivery and install were great, but no guidance was given on the care and use of the equipment or who to contact if a machine was broken. My sales guys were perfect! No disappointments from them at all.