The wait time for processing is deplorable... So far I'm less than thrilled about Baze, after three weeks there still are no results. This is exactly why customers move on to other providers, You would think they are building a tesla with this wait time. I was so excited but that is gone now for Baze. Really need to get your act together for testing timelines, not acceptable

Great communication, customer service, and quality Customer service is always quick and very warm... I've had experiences with other wellness brands treating me poorly because I'm not as educated as the experts behind the brand are. So silly. Not so with Baze. Also I feel like the supplements they send are truly of higher/trustworthy quality and effectiveness. I've taken magnesium before but never felt such a tangible difference as I did while taking theirs for the period they sent it. Also, they don't have you taking things indefinitely. After a little over a month of the magnesium they adjusted my supplement needs. That felt legit.

I can't decide if it's great yet… I can't decide if it's great yet because you need at least 3 months of use to notice a difference. They do seem to be sending my my monthly box really early. I don't miss any days and I started right away and I got my box over a week early but maybe that's a good thing....as long as I don't end up with too much at the end. Like the convenience and affordability of the testing and the supplements but still to early to see if it actually helps.

I like the concept of having my vitamin… I like the concept of having my vitamin plan designed for me individual needs. That being said, an expansion of the scope of vitamins tested/monitored would be something I’d hope to see soon. Also, the initial report simply gave broad categories of each vitamin level in the blood. The report should be used as an educational tool. What are levels supposed to be? What is the actual numeric level in our blood? What might contribute to too high or too low a level? What dietary adjustments can be made to address this.

Responsive and easy to resolve! Responsive and easy to resolve! Jenni replied to my email quickly - and did the same with each subsequent response. She was clear in explaining what I needed to do and what she needed from me - which eliminated extra steps. My question was answered and a resolution was provided readily. Thank you!