Good company and staff. The people I talked with were able to answer all my questions. When one person did not know the answer, I was transferred to someone that did. Very knowledgeable. I purchased a scratch & dent. I received multiple photos of the universal condenser before purchase. Excellent communication all the way to the door. I can not wait to get installed and evaluate.

I had to return a unit due to damage… I had to return a unit due to damage that occurred from the shipper. I called customer service and they took care of everything! I live in California, but I chose Ingrams in Kentucky to buy from because they had the best customer service reviews. I’m glad I did.

Great 2-stage unit! Got it delivered swiftly, and installed successfully along external in-take air PVC pipe by my HVAC man, fired up well as expected, and runs significantly quieter - just a few hours! It keeps the house warm at this time of year, which is what we really want.

Mr. Cool mini split Needed a 35’ line set for a Mr. Cool 18k unit, but the DIY systems only offer 25’ standard, and requiring purchase of additional lengths. Mr Cool customer service recommended contacting Ingrams for custom packaging. Purchased 35’ line set, new inside console and grade B scratch n dent outside unit for less than the new unit with standard 25’ line set, and not having to purchase additional 35’ line. Shipping was fast and all parts including Grade B outside unit arrived in perfect functional and cosmetic condition. Unit is now installed and works great. Highly recommend Ingrams and thanks to Mr.Cool customer service for pointing me in their direction.

Outstanding Support… Paul was extremely helpful with everything I needed. He was also able to connect me with another individual to assist with connecting the ECOBEE thermostat. I only wish Mr. Cool could provide the same level of excellent support.