Mr. Cool mini split Needed a 35’ line set for a Mr. Cool 18k unit, but the DIY systems only offer 25’ standard, and requiring purchase of additional lengths. Mr Cool customer service recommended contacting Ingrams for custom packaging. Purchased 35’ line set, new inside console and grade B scratch n dent outside unit for less than the new unit with standard 25’ line set, and not having to purchase additional 35’ line. Shipping was fast and all parts including Grade B outside unit arrived in perfect functional and cosmetic condition. Unit is now installed and works great. Highly recommend Ingrams and thanks to Mr.Cool customer service for pointing me in their direction.

Back in service! We were between a rock and a hard place with our furnace. Knowing it was just the coils and thr control board, we were about to have to spend $1000 to get it fixed. We have electronics degrees and this was a simple fix. When we called Ingram's, on a Saturday, they got the part to us by Wednesday. No more problems and at 1/10th the cost to pay a technician. Thank you so much for your help and responsiveness!

Totally satisfied Lindsey provided fantastic customer service. Was looking at buying a unit of lesser quality for over $ 6,000 ended up paying $3,700 Lock stock and barrel even delivered. Everything messed up with my old unit very well.

Disappointed Mr Cool unit not DIY To be straight forward with you, I'm disappointed that the unit I received turned out not to be a DIY Mr Cool unit. I was under the mistaken impression that the one I ordered was a DIY unit but it's not. I thought Mr Cool was DIY. As I looked at Utube at installations videos on several different channels it's painfully obvious that mine is not a DIY unit. Paper template is missing, the the 3.54 inch hole drill piece is missing. The guide for the tubing through the wall is missing. The wrap for the tubing isn't there. Instead of just connecting the lines and opening them. I have to hire a HVAC guy to vacuum the lines and probably put in refrigerant. Also the instructions manual must be for a professional installer. I would recommend that you inform purchasers that certain units of Mr Cool are not DIY and are not appropriate for non-professionals. Gary Siler January 2024

Outstanding Support… Paul was extremely helpful with everything I needed. He was also able to connect me with another individual to assist with connecting the ECOBEE thermostat. I only wish Mr. Cool could provide the same level of excellent support.