Recent cold snap Recent cold snap pushed the system to it's limits and demonstrated the need for the heater strip. I ordered it on a Tuesday and it arrived on Friday. It was up and running the same day. Don't try to order online after business hours. Total waste of time. I left a voicemail and did not get a call back. I called the next day and got immediate support. Unit arrived in perfect condition with great instructions. Could not have been easier to install. Thanks to everyone at Ingrams! Buy the heat strip and install it when you buy the main unit (even if you don't think you will need it). Cheap insurance it will minimize the need for additional trips to a cold, cramped attic!

I had a warranty problem on my furnace… I had a warranty problem on my furnace Mr Cool. Still waiting for parts to fix it I report the problem December 26th 2023 it is now January 22nd still no correspondence and why I haven't received my part I've text numerous times for an answer not ever getting an answer other than it is warranted. It took five people and four service calls from complete home comfort. to get this part ordered that was defective from the start. I still haven't been contacted of an ETA and this part that I need. I suggest never ever buying a Mr Cool furnace because parts are too hard to get. That's why you only got one star.

Ingrams Ordered furnace on a Friday, by following Friday it was at shipping hub close to delivery point. Opted to will-call and XPO did a great job making it an easy pickup. Ingrams said it would take about 5 business days! They nailed it! Great customer service! Rick Hanson

I had to return a unit due to damage… I had to return a unit due to damage that occurred from the shipper. I called customer service and they took care of everything! I live in California, but I chose Ingrams in Kentucky to buy from because they had the best customer service reviews. I’m glad I did.

Good company and staff. The people I talked with were able to answer all my questions. When one person did not know the answer, I was transferred to someone that did. Very knowledgeable. I purchased a scratch & dent. I received multiple photos of the universal condenser before purchase. Excellent communication all the way to the door. I can not wait to get installed and evaluate.