Disappointed Mr Cool unit not DIY To be straight forward with you, I'm disappointed that the unit I received turned out not to be a DIY Mr Cool unit. I was under the mistaken impression that the one I ordered was a DIY unit but it's not. I thought Mr Cool was DIY. As I looked at Utube at installations videos on several different channels it's painfully obvious that mine is not a DIY unit. Paper template is missing, the the 3.54 inch hole drill piece is missing. The guide for the tubing through the wall is missing. The wrap for the tubing isn't there. Instead of just connecting the lines and opening them. I have to hire a HVAC guy to vacuum the lines and probably put in refrigerant. Also the instructions manual must be for a professional installer. I would recommend that you inform purchasers that certain units of Mr Cool are not DIY and are not appropriate for non-professionals. Gary Siler January 2024

Friendly Friendly, helpful, honest, on time, reasonable prices - just what your customer's appreciate. Thank you.

Super fast delivery. Super fast delivery. My sales re was very helpful and informative. With a local Trane distribution warehouse, my parts request was deliver the next day. Ingrams time zone was at 4:00 pm when I ordered, I was very impressed.

Ingrams Ordered furnace on a Friday, by following Friday it was at shipping hub close to delivery point. Opted to will-call and XPO did a great job making it an easy pickup. Ingrams said it would take about 5 business days! They nailed it! Great customer service! Rick Hanson

Good company and staff. The people I talked with were able to answer all my questions. When one person did not know the answer, I was transferred to someone that did. Very knowledgeable. I purchased a scratch & dent. I received multiple photos of the universal condenser before purchase. Excellent communication all the way to the door. I can not wait to get installed and evaluate.