Poor customer service Bought the p2 6 months ago, everything was working fine until all of a sudden it crashed. Contacted support who have so far been no use and take forever to reply to emails leaving us very frustrated with a machine that’s no use. Customer service is atrocious

Had a problem with our d1 pro Had a problem with our d1 pro. Running a business I had orders I could not fill with it being down. I contacted customer service and they expedited a part out to us based on what we described was wrong. We ended up having to have additional parts sent to fix the issue. I am happy to say we are up and running again. Shelley was a big help in getting this done. Looking forward to adding additional xtool machines to our business in the future.

Emailed customer service and received… Emailed customer service and received prompt and excellent help from Solidy, even though it was the weekend. Thank you!

Xtool support was excellent! I am extremely satisfied with Ivy's service. I needed replacement lenses for my D1 and within a very short time, Ivy helped me in a professional and very friendly manner.

Poor on every level After receiving my f1 I had to send it back as it wasn’t working properly. Responses are painfully slow, told it’s going to take weeks to get my money back funny how it didn’t take that long to take my money. The whole time it seems they are dragging their feet and reluctant to give me my money back as now they are trying to tell me that they didn’t receive my parcel when I have proof and photographic evidence from the delivery company that it was delivered, but yet they still denied receiving it over a week ago. This company is poor on every level from product to customer service.