Poor on every level After receiving my f1 I had to send it back as it wasn’t working properly. Responses are painfully slow, told it’s going to take weeks to get my money back funny how it didn’t take that long to take my money. The whole time it seems they are dragging their feet and reluctant to give me my money back as now they are trying to tell me that they didn’t receive my parcel when I have proof and photographic evidence from the delivery company that it was delivered, but yet they still denied receiving it over a week ago. This company is poor on every level from product to customer service.

Had a little problem and Emma help me… Had a little problem and Emma help me to solve it so fast! She was amazing! thank you so much Emma!

Had a problem with our d1 pro Had a problem with our d1 pro. Running a business I had orders I could not fill with it being down. I contacted customer service and they expedited a part out to us based on what we described was wrong. We ended up having to have additional parts sent to fix the issue. I am happy to say we are up and running again. Shelley was a big help in getting this done. Looking forward to adding additional xtool machines to our business in the future.

A little slow to repond but the issue… A little slow to repond but the issue is resolved

XTOOL 5 stars customer support I ordered an S1 laser engraver and as a beginner in this business I had a lot of questions. At every stage of the ordering process, and even after I received my parcel, I was able to rely on XTOOL's customer service, and especially on Solidy, who quickly provided all the answers I was looking for. This is clearly 5-star user support. Thanks again to Solidy for your patience, responsiveness and invaluable help.