xtool.com

16035 ARROW HWY., 91706, IRWINDALE, United States
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4.35
Based on 20 Reviews

5

80.00%

4

5.00%

3

0.00%

2

0.00%

1

15.00%
About xtool.com

xTool is part of Makeblock, a world-renowned coding robot manufacturing & education company. So our story actually started with a lot of love and a little inspiration: how to make it easier and safer for kids to engrave and cut out their doodle drawings? We are a group of geeks & engineers who build great laser cutters and laser engravers for craft makers. Meanwhile, we are fanatics of handmade products. We delve into various parameters and spare no effort to optimize the details of our customers' experience. We are constantly improving our service and value any feedback from you. Follow us on Facebook for more updates!

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Rainbow Scentsations
GB

Poor customer service Bought the p2 6 months ago, everything was working fine until all of a sudden it crashed. Contacted support who have so far been no use and take forever to reply to emails leaving us very frustrated with a machine that’s no use. Customer service is atrocious

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Neudys Herrera
CA

Had a little problem and Emma help me… Had a little problem and Emma help me to solve it so fast! She was amazing! thank you so much Emma!

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Joe Smith
GB

Firstly I got a very rapid response… Firstly I got a very rapid response from Ally of Xtool. He gave suggestions regarding solving my problem. I followed Ally’s advice and together with a bit of initiative my problem was solved and I was back up and running in no time. Without Ally pointing me in the right direction I could have been down for a long time, thanks Ally

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Joe G
GB

Customer Service is excellent Customer Service is excellent. I recently order the M1 Bundle and the speed atwhich they filled and shipped my order was outstanding. However UPS delivered my packages to a wrong address. Ivy was very helpful with my inquiries. Fortunately my neighbors were the ones who got my shipments and notified me so I am up and running.

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Michael Kies
DE

Xtool support was excellent! I am extremely satisfied with Ivy's service. I needed replacement lenses for my D1 and within a very short time, Ivy helped me in a professional and very friendly manner.

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