Amazing support xTool support has been amazing since I bought my S1. They are quick to reply for every case I have put in and are very friendly and helpful. Shelley really helped me work through an issue that took a few weeks to resolve but she and the team continued to check in and never let my support ticket sit. Definitely been a great experience and so glad that I picked an xTool for my first laser.

Had a problem with our d1 pro Had a problem with our d1 pro. Running a business I had orders I could not fill with it being down. I contacted customer service and they expedited a part out to us based on what we described was wrong. We ended up having to have additional parts sent to fix the issue. I am happy to say we are up and running again. Shelley was a big help in getting this done. Looking forward to adding additional xtool machines to our business in the future.

This company has awesome support This company has awesome support. Ivy and Luka have been so very helpful when information was not clear. I will highly recommend xtool to anyone who asks.

Xtool support was excellent! I am extremely satisfied with Ivy's service. I needed replacement lenses for my D1 and within a very short time, Ivy helped me in a professional and very friendly manner.

Fantastic Customer Service I received my new F1 laser from Xtool, and within one day I began having issues. First, the wifi wouldn't connect. It did the previous evening, but not the next morning. I tried multiple networks, the app, and a windows PC, but nothing worked. After I decided to connect via USB-C and wait fo the next firmware update to address the wifi, my galvo system stopped framing correctly. When I selected "process", my lasering came out as the framing...not correct (straight lines had curves, lack of consistent power, and location variances).. I sent a video of the anomaly to customer assistance, and they agreed my galvo system was not functioning correctly. From here, my point of contact was Shelley. She handled everything from initial troubleshooting, through postage for the return, and my subsequent new machine. Round trip for everything was ten days. My new F1 is functioning as expected, and although manufacturing defects can occur anywhere, I especially appreciate the customer assistance Shelley provided and by extension XTool. I would buy from them again, and I am a very pleased customer. Thank you Shelley.