Flashing Purple Light/No Power We had an issue with our less than 6 month old Xtool S1, I emailed the support email address and got a response the same day which was on a Saturday from Shelley. Shelley told me what the issue was related to and sent an attachment for review which explained what needed to take place, by Sunday our issue was resolved and our Xtool was performing as it should! Excellent customer service!! So happy we went with Xtool!

Poor customer service Bought the p2 6 months ago, everything was working fine until all of a sudden it crashed. Contacted support who have so far been no use and take forever to reply to emails leaving us very frustrated with a machine that’s no use. Customer service is atrocious

Amazing support xTool support has been amazing since I bought my S1. They are quick to reply for every case I have put in and are very friendly and helpful. Shelley really helped me work through an issue that took a few weeks to resolve but she and the team continued to check in and never let my support ticket sit. Definitely been a great experience and so glad that I picked an xTool for my first laser.

Emailed customer service and received… Emailed customer service and received prompt and excellent help from Solidy, even though it was the weekend. Thank you!

Customer Service is excellent Customer Service is excellent. I recently order the M1 Bundle and the speed atwhich they filled and shipped my order was outstanding. However UPS delivered my packages to a wrong address. Ivy was very helpful with my inquiries. Fortunately my neighbors were the ones who got my shipments and notified me so I am up and running.