Emailed customer service and received… Emailed customer service and received prompt and excellent help from Solidy, even though it was the weekend. Thank you!

Flashing Purple Light/No Power We had an issue with our less than 6 month old Xtool S1, I emailed the support email address and got a response the same day which was on a Saturday from Shelley. Shelley told me what the issue was related to and sent an attachment for review which explained what needed to take place, by Sunday our issue was resolved and our Xtool was performing as it should! Excellent customer service!! So happy we went with Xtool!

Responsive Support & Fast Shipping Fast Shipping. Received my S1 40W Laser Rotary Kit within 5 days of purchase. Reached out for support after receiving my item, and Luka was very helpful in addressing my question and request. Response from support was within 24 hours, and customer focused for resolve. Very happy with my experience so far!

xTool excellent lasers and great technical support. I have been using the xTool S1 20W laser since November 2023, and since the device has already paid for itself very quickly, the xTool F1 and the screen printer were also added. The devices run very well and there were no problems with the xTool XCS Creative Space 2.0beta until I switched my iMac (2017) to a new Mac Studio M2max. However, when using Mac Studio, existing projects could no longer be opened and new projects could no longer be opened after saving. I therefore contacted xTool support and received an email from Shelley to help me solve the problem. The response times were generally short and helpful. After I provided some information, Shelley gave me the solution, which solved the problem immediately. I am very pleased with the excellent support. The xTool devices are really excellent in terms of price and performance. This is also reflected in the support. A big thanks to xTool and A big thank you especially to Shelley and to the xTool Support team.

Customer Service is excellent Customer Service is excellent. I recently order the M1 Bundle and the speed atwhich they filled and shipped my order was outstanding. However UPS delivered my packages to a wrong address. Ivy was very helpful with my inquiries. Fortunately my neighbors were the ones who got my shipments and notified me so I am up and running.