I ordered 12 blocks of Harvey block… I ordered 12 blocks of Harvey block salt 15 days ago [Order ID 39558054 - 31-May-2022]. Although the web page stated delivery would be two to five working days I am still awaiting for the delivery and I have not received any update from Fountain Softeners.

I would not recommend using this company. The service is totally usless I have never dealt with a company with serious communication issues. I placed my order for 1 pallet of block salt (£757.74)on 27 July 2023 for delivery in 7 days, The website sait it was stock item. I started chasing for deleivery after 7 days and called them every 2 to 3 days and every time they kept saying should be delivered in 2 to 3 days time. After chasing for 33 days with no delivery date confirmation I cancelled the order on 31-08-2023 and i was told they will fully refund my order back to my debit card in 3 to 4 days. The account email confirm this on 07-09-2023 and I have still not received the refund as of today 14-09-2023. i am considering reporting the company for fraud payment with my bank and taking legal action to recover my £757.74.

Very timely delivery of our Harvey… Very timely delivery of our Harvey Crown water softener and blocks of salt - I spoke to customer services just to check on a delivery date (as we'd already booked our plumber for something else, so we were keen to get the above delivered) and as promised, delivered on the day stated. I can't believe we hadn't bought a softener sooner! Pete

Excellent Service I have ordered my water filter cartridges from Fountain Softeners for some years. I have always found them to be very helpful and knowledgeable and my order has always been delivered as promised. I would recommend this company.

Avoid for pre Xmas delivery Absolute ball ache of a company to deal with. Ordered a water softener mid Aug for a customer, Chased endlessly after 4 weeks as no update. Had a call with the sales director who again gave empty promises. Have put it in dispute with credit card company, 7 weeks of being led up the garden path, joke of a company.