If only you responded to your customers as quick as a bad review! If only you responded to your customers as quick as you reply to a bad review on here, I would still have my customer! This was the first time this customer used my services, due to the fact that your team took weeks to return a phone call or respond to an email, the customer thought I was taking the mick and lost confidence/trust in me. I was told I would be given a refund but as usual it took 6 weeks to receive! Unlike your company I issued the full refund straight away for the tap and my services, losing out financially. After chasing you daily, 6 weeks later I got a refund to find it was only partial. How can you have the audacity not to give me a refund for the tap and the filter, that I bought as a package - an embarrassing service.

Expert advice given Contacted the company about a problem I had with my softener assuming I would have to replace it. Without trying to sell me anything I was put through to the technical department who explained exactly what they thought the problem could be. I was even emailed a link to the parts required, instructions and video on how to carry out the repair myself. It was easy, successful and cheap to repair. I was so appreciative to find a genuinely helpful company who actually helped me save money rather than try to line their own pockets! Without a doubt I would recommend!!

0 stars / avoid avoid avoid 0 stars / avoid avoid avoid Ordered a water softener Simplex Metered Commercial Water Softeners | 1 inch connections on 6th Feb promised delivery it came 3/4 weeks later, incomplete order. Had to chase them profusely. There didn’t update until we advised always delayed DPD fault never took owner ship. Let down our big customer, had to pay abortive fee to our client . Never received an apology. Now trying to raise a compliant and compensation process and no answer just getting ignored. This is beyond terrible service ! Will NOT use or recommend

Excellent service. I've had my water softener from Fountain for several years. I could always count on the firms support when I had minor issues with my equipment. I have now bought a new water softener as James was always helpful and assisted with any queries in a professional manner. It is a true pleasure to support this business time and time again.

Avoid this company! Like other reviewers have experienced, this company should be avoided if you don't want the hassle and don't want to be lied to. I ordered 60 bags of block salt on 26th June after numerous calls to chase up, they finally delivered 33 bags on 7th Sep. After chasing for the remaining 27 bags for 4 weeks, I made one last attempt on 11th Oct to get it delivered. The lady on the phone promised to escalate it and give me a call back. This of course did not happen and forced me to raise a dispute with PayPal and requested a refund for the remaining bags, calculated fairly (Unlike this company, I am honest and fair). They obviously have stock issues, and I will understand if they communicated that to me. Tell me a realistic time frame instead of telling me that it will be delivered in a few days or next week when clearly you know it won't. I have been out of pocket for nearly 4 months and a lot of time wasted calling them. You have been warned.