10 Ltr water Softener Had a Problem With a damaged delivered Softener . It was replaced within 48Hrs and the faulty one collected the following day. James of Fountain Softeners could not of been more apologetic and helpful.

I wouldn’t hesitate to recommend them I’m always really happy with the customer service at fountain softeners, I’ve been using them for a few years now and have always had a good experience with them. Their technical advice is always spot on if ever I need it. I wouldn’t hesitate to recommend them, as I do to all my customers.

Ordered the water filter Ordered the water filter, hoping it would solve the problem of not buying plastic water bottles. Had kitchen fitted in September, and fitted the water filter, didn’t work and was leaking, emailed, called and still not resolved and it’s November now!! What will it take?

Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.

Expert advice given Contacted the company about a problem I had with my softener assuming I would have to replace it. Without trying to sell me anything I was put through to the technical department who explained exactly what they thought the problem could be. I was even emailed a link to the parts required, instructions and video on how to carry out the repair myself. It was easy, successful and cheap to repair. I was so appreciative to find a genuinely helpful company who actually helped me save money rather than try to line their own pockets! Without a doubt I would recommend!!