First class service and excellent softener. This is our second crown softener that we have purchased from Fountain Softeners, the first was in 2009 which lasted around 15 years (they don’t go on forever). The replacement which arrived a week ago is the latest twintec from Harvey Softeners along with 6 packs of block salt, all quoted delivery times were met. This is the best company to purchase the twintec softener from as it comes with a five year warranty for both parts and labour which no one else provides and the price is also considerably cheaper.

Expert advice given Contacted the company about a problem I had with my softener assuming I would have to replace it. Without trying to sell me anything I was put through to the technical department who explained exactly what they thought the problem could be. I was even emailed a link to the parts required, instructions and video on how to carry out the repair myself. It was easy, successful and cheap to repair. I was so appreciative to find a genuinely helpful company who actually helped me save money rather than try to line their own pockets! Without a doubt I would recommend!!

Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.

10 Ltr water Softener Had a Problem With a damaged delivered Softener . It was replaced within 48Hrs and the faulty one collected the following day. James of Fountain Softeners could not of been more apologetic and helpful.

Excellent Service I have ordered my water filter cartridges from Fountain Softeners for some years. I have always found them to be very helpful and knowledgeable and my order has always been delivered as promised. I would recommend this company.