First class service and excellent softener. This is our second crown softener that we have purchased from Fountain Softeners, the first was in 2009 which lasted around 15 years (they don’t go on forever). The replacement which arrived a week ago is the latest twintec from Harvey Softeners along with 6 packs of block salt, all quoted delivery times were met. This is the best company to purchase the twintec softener from as it comes with a five year warranty for both parts and labour which no one else provides and the price is also considerably cheaper.

Avoid this company! Like other reviewers have experienced, this company should be avoided if you don't want the hassle and don't want to be lied to. I ordered 60 bags of block salt on 26th June after numerous calls to chase up, they finally delivered 33 bags on 7th Sep. After chasing for the remaining 27 bags for 4 weeks, I made one last attempt on 11th Oct to get it delivered. The lady on the phone promised to escalate it and give me a call back. This of course did not happen and forced me to raise a dispute with PayPal and requested a refund for the remaining bags, calculated fairly (Unlike this company, I am honest and fair). They obviously have stock issues, and I will understand if they communicated that to me. Tell me a realistic time frame instead of telling me that it will be delivered in a few days or next week when clearly you know it won't. I have been out of pocket for nearly 4 months and a lot of time wasted calling them. You have been warned.

I would not recommend using this company. The service is totally usless I have never dealt with a company with serious communication issues. I placed my order for 1 pallet of block salt (£757.74)on 27 July 2023 for delivery in 7 days, The website sait it was stock item. I started chasing for deleivery after 7 days and called them every 2 to 3 days and every time they kept saying should be delivered in 2 to 3 days time. After chasing for 33 days with no delivery date confirmation I cancelled the order on 31-08-2023 and i was told they will fully refund my order back to my debit card in 3 to 4 days. The account email confirm this on 07-09-2023 and I have still not received the refund as of today 14-09-2023. i am considering reporting the company for fraud payment with my bank and taking legal action to recover my £757.74.

Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.

I wouldn’t hesitate to recommend them I’m always really happy with the customer service at fountain softeners, I’ve been using them for a few years now and have always had a good experience with them. Their technical advice is always spot on if ever I need it. I wouldn’t hesitate to recommend them, as I do to all my customers.