Ordered the water filter Ordered the water filter, hoping it would solve the problem of not buying plastic water bottles. Had kitchen fitted in September, and fitted the water filter, didn’t work and was leaking, emailed, called and still not resolved and it’s November now!! What will it take?

I would not recommend using this company. The service is totally usless I have never dealt with a company with serious communication issues. I placed my order for 1 pallet of block salt (£757.74)on 27 July 2023 for delivery in 7 days, The website sait it was stock item. I started chasing for deleivery after 7 days and called them every 2 to 3 days and every time they kept saying should be delivered in 2 to 3 days time. After chasing for 33 days with no delivery date confirmation I cancelled the order on 31-08-2023 and i was told they will fully refund my order back to my debit card in 3 to 4 days. The account email confirm this on 07-09-2023 and I have still not received the refund as of today 14-09-2023. i am considering reporting the company for fraud payment with my bank and taking legal action to recover my £757.74.

Bought Harvey Crown Water Softener Bought a Harvey Crown water softener after talking to James quite late one evening. Good price and 6 months free salt was even better. Slight delay in delivery due to supplier issue did not detract from the experience. His staff answered the phone out of hours and were very helpful. Can be a bit slow with any follow up action.

Avoid for pre Xmas delivery Absolute ball ache of a company to deal with. Ordered a water softener mid Aug for a customer, Chased endlessly after 4 weeks as no update. Had a call with the sales director who again gave empty promises. Have put it in dispute with credit card company, 7 weeks of being led up the garden path, joke of a company.

Excellent Service I have ordered my water filter cartridges from Fountain Softeners for some years. I have always found them to be very helpful and knowledgeable and my order has always been delivered as promised. I would recommend this company.