Expert advice given Contacted the company about a problem I had with my softener assuming I would have to replace it. Without trying to sell me anything I was put through to the technical department who explained exactly what they thought the problem could be. I was even emailed a link to the parts required, instructions and video on how to carry out the repair myself. It was easy, successful and cheap to repair. I was so appreciative to find a genuinely helpful company who actually helped me save money rather than try to line their own pockets! Without a doubt I would recommend!!

I would not recommend using this company. The service is totally usless I have never dealt with a company with serious communication issues. I placed my order for 1 pallet of block salt (£757.74)on 27 July 2023 for delivery in 7 days, The website sait it was stock item. I started chasing for deleivery after 7 days and called them every 2 to 3 days and every time they kept saying should be delivered in 2 to 3 days time. After chasing for 33 days with no delivery date confirmation I cancelled the order on 31-08-2023 and i was told they will fully refund my order back to my debit card in 3 to 4 days. The account email confirm this on 07-09-2023 and I have still not received the refund as of today 14-09-2023. i am considering reporting the company for fraud payment with my bank and taking legal action to recover my £757.74.

Excellent service. I've had my water softener from Fountain for several years. I could always count on the firms support when I had minor issues with my equipment. I have now bought a new water softener as James was always helpful and assisted with any queries in a professional manner. It is a true pleasure to support this business time and time again.

Excellent Service I have ordered my water filter cartridges from Fountain Softeners for some years. I have always found them to be very helpful and knowledgeable and my order has always been delivered as promised. I would recommend this company.

A week before xmas my daughter asked… A week before xmas my daughter asked what could she do because her Harvey water softener had been leaking causing a high water usage bill and it was consequently isolated. That weekend I determined that the optimal solution in the circumstance was to buy a new ,boxed one from fountain softeners which they undertook to have delivered and did deliver by the Monday. I duly fitted the new softener but post commissioning discovered it was leaking from a not seen by me before on other units, a white plastic add on to the spool valve. The resulting problem was an ever rising brine tank level and water continuously running down the drain which matched the defect on the original softener. Having contacted Fountain they sent a van, changed the unit for another new one from Harveys factory. The new, new unit was fitted after dinner on Xmas day and commissioned by my son in law a few days later. In respect of this transaction I had an excellent fast efficient service from Fountain Softeners. Unfortunately Harvey Softeners appear to have ‘improved’ their design by the addition of a white plastic manifold on the side of the spool valve and it appears that may have caused these two failures.