0 stars / avoid avoid avoid 0 stars / avoid avoid avoid Ordered a water softener Simplex Metered Commercial Water Softeners | 1 inch connections on 6th Feb promised delivery it came 3/4 weeks later, incomplete order. Had to chase them profusely. There didn’t update until we advised always delayed DPD fault never took owner ship. Let down our big customer, had to pay abortive fee to our client . Never received an apology. Now trying to raise a compliant and compensation process and no answer just getting ignored. This is beyond terrible service ! Will NOT use or recommend

Please Keep Your Money in your Pocket Please think about what your going to put yourself through.. On the 29th May 2023 I purchased water softener and filtration system totalling over £1000. On the site with it's glossy adds buy with confidence Full Refund given if your not happy...However my experience of lies not returning my calls, no clue of when my purchase was going to arrive. I have asked for a refund. Well that is a Joke in it's self. The date to day is the 27th of July 2023 I am still waiting.. I have now spoken to a researcher from a well known consumer program,to see if they can help!! Please Keep money in your pocket and try another company!! Mr Terence Bowerman

Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.

Excellent Service I have ordered my water filter cartridges from Fountain Softeners for some years. I have always found them to be very helpful and knowledgeable and my order has always been delivered as promised. I would recommend this company.

A week before xmas my daughter asked… A week before xmas my daughter asked what could she do because her Harvey water softener had been leaking causing a high water usage bill and it was consequently isolated. That weekend I determined that the optimal solution in the circumstance was to buy a new ,boxed one from fountain softeners which they undertook to have delivered and did deliver by the Monday. I duly fitted the new softener but post commissioning discovered it was leaking from a not seen by me before on other units, a white plastic add on to the spool valve. The resulting problem was an ever rising brine tank level and water continuously running down the drain which matched the defect on the original softener. Having contacted Fountain they sent a van, changed the unit for another new one from Harveys factory. The new, new unit was fitted after dinner on Xmas day and commissioned by my son in law a few days later. In respect of this transaction I had an excellent fast efficient service from Fountain Softeners. Unfortunately Harvey Softeners appear to have ‘improved’ their design by the addition of a white plastic manifold on the side of the spool valve and it appears that may have caused these two failures.