Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.

Excellent service. I've had my water softener from Fountain for several years. I could always count on the firms support when I had minor issues with my equipment. I have now bought a new water softener as James was always helpful and assisted with any queries in a professional manner. It is a true pleasure to support this business time and time again.

Avoid for pre Xmas delivery Absolute ball ache of a company to deal with. Ordered a water softener mid Aug for a customer, Chased endlessly after 4 weeks as no update. Had a call with the sales director who again gave empty promises. Have put it in dispute with credit card company, 7 weeks of being led up the garden path, joke of a company.

Bought Harvey Crown Water Softener Bought a Harvey Crown water softener after talking to James quite late one evening. Good price and 6 months free salt was even better. Slight delay in delivery due to supplier issue did not detract from the experience. His staff answered the phone out of hours and were very helpful. Can be a bit slow with any follow up action.

I wouldn’t hesitate to recommend them I’m always really happy with the customer service at fountain softeners, I’ve been using them for a few years now and have always had a good experience with them. Their technical advice is always spot on if ever I need it. I wouldn’t hesitate to recommend them, as I do to all my customers.