First class service and excellent softener. This is our second crown softener that we have purchased from Fountain Softeners, the first was in 2009 which lasted around 15 years (they don’t go on forever). The replacement which arrived a week ago is the latest twintec from Harvey Softeners along with 6 packs of block salt, all quoted delivery times were met. This is the best company to purchase the twintec softener from as it comes with a five year warranty for both parts and labour which no one else provides and the price is also considerably cheaper.

I would not recommend using this company. The service is totally usless I have never dealt with a company with serious communication issues. I placed my order for 1 pallet of block salt (£757.74)on 27 July 2023 for delivery in 7 days, The website sait it was stock item. I started chasing for deleivery after 7 days and called them every 2 to 3 days and every time they kept saying should be delivered in 2 to 3 days time. After chasing for 33 days with no delivery date confirmation I cancelled the order on 31-08-2023 and i was told they will fully refund my order back to my debit card in 3 to 4 days. The account email confirm this on 07-09-2023 and I have still not received the refund as of today 14-09-2023. i am considering reporting the company for fraud payment with my bank and taking legal action to recover my £757.74.

Very timely delivery of our Harvey… Very timely delivery of our Harvey Crown water softener and blocks of salt - I spoke to customer services just to check on a delivery date (as we'd already booked our plumber for something else, so we were keen to get the above delivered) and as promised, delivered on the day stated. I can't believe we hadn't bought a softener sooner! Pete

Excellent Service I have ordered my water filter cartridges from Fountain Softeners for some years. I have always found them to be very helpful and knowledgeable and my order has always been delivered as promised. I would recommend this company.

Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.