A week before xmas my daughter asked… A week before xmas my daughter asked what could she do because her Harvey water softener had been leaking causing a high water usage bill and it was consequently isolated. That weekend I determined that the optimal solution in the circumstance was to buy a new ,boxed one from fountain softeners which they undertook to have delivered and did deliver by the Monday. I duly fitted the new softener but post commissioning discovered it was leaking from a not seen by me before on other units, a white plastic add on to the spool valve. The resulting problem was an ever rising brine tank level and water continuously running down the drain which matched the defect on the original softener. Having contacted Fountain they sent a van, changed the unit for another new one from Harveys factory. The new, new unit was fitted after dinner on Xmas day and commissioned by my son in law a few days later. In respect of this transaction I had an excellent fast efficient service from Fountain Softeners. Unfortunately Harvey Softeners appear to have ‘improved’ their design by the addition of a white plastic manifold on the side of the spool valve and it appears that may have caused these two failures.

Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.

I wouldn’t hesitate to recommend them I’m always really happy with the customer service at fountain softeners, I’ve been using them for a few years now and have always had a good experience with them. Their technical advice is always spot on if ever I need it. I wouldn’t hesitate to recommend them, as I do to all my customers.

Expert advice given Contacted the company about a problem I had with my softener assuming I would have to replace it. Without trying to sell me anything I was put through to the technical department who explained exactly what they thought the problem could be. I was even emailed a link to the parts required, instructions and video on how to carry out the repair myself. It was easy, successful and cheap to repair. I was so appreciative to find a genuinely helpful company who actually helped me save money rather than try to line their own pockets! Without a doubt I would recommend!!

First class service and excellent softener. This is our second crown softener that we have purchased from Fountain Softeners, the first was in 2009 which lasted around 15 years (they don’t go on forever). The replacement which arrived a week ago is the latest twintec from Harvey Softeners along with 6 packs of block salt, all quoted delivery times were met. This is the best company to purchase the twintec softener from as it comes with a five year warranty for both parts and labour which no one else provides and the price is also considerably cheaper.