Bought Harvey Crown Water Softener Bought a Harvey Crown water softener after talking to James quite late one evening. Good price and 6 months free salt was even better. Slight delay in delivery due to supplier issue did not detract from the experience. His staff answered the phone out of hours and were very helpful. Can be a bit slow with any follow up action.

If only you responded to your customers as quick as a bad review! If only you responded to your customers as quick as you reply to a bad review on here, I would still have my customer! This was the first time this customer used my services, due to the fact that your team took weeks to return a phone call or respond to an email, the customer thought I was taking the mick and lost confidence/trust in me. I was told I would be given a refund but as usual it took 6 weeks to receive! Unlike your company I issued the full refund straight away for the tap and my services, losing out financially. After chasing you daily, 6 weeks later I got a refund to find it was only partial. How can you have the audacity not to give me a refund for the tap and the filter, that I bought as a package - an embarrassing service.

0 stars / avoid avoid avoid 0 stars / avoid avoid avoid Ordered a water softener Simplex Metered Commercial Water Softeners | 1 inch connections on 6th Feb promised delivery it came 3/4 weeks later, incomplete order. Had to chase them profusely. There didn’t update until we advised always delayed DPD fault never took owner ship. Let down our big customer, had to pay abortive fee to our client . Never received an apology. Now trying to raise a compliant and compensation process and no answer just getting ignored. This is beyond terrible service ! Will NOT use or recommend

Ordered the water filter Ordered the water filter, hoping it would solve the problem of not buying plastic water bottles. Had kitchen fitted in September, and fitted the water filter, didn’t work and was leaking, emailed, called and still not resolved and it’s November now!! What will it take?

Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.