Ordered the water filter Ordered the water filter, hoping it would solve the problem of not buying plastic water bottles. Had kitchen fitted in September, and fitted the water filter, didn’t work and was leaking, emailed, called and still not resolved and it’s November now!! What will it take?

Excellent Service I have ordered my water filter cartridges from Fountain Softeners for some years. I have always found them to be very helpful and knowledgeable and my order has always been delivered as promised. I would recommend this company.

I ordered 12 blocks of Harvey block… I ordered 12 blocks of Harvey block salt 15 days ago [Order ID 39558054 - 31-May-2022]. Although the web page stated delivery would be two to five working days I am still awaiting for the delivery and I have not received any update from Fountain Softeners.

If only you responded to your customers as quick as a bad review! If only you responded to your customers as quick as you reply to a bad review on here, I would still have my customer! This was the first time this customer used my services, due to the fact that your team took weeks to return a phone call or respond to an email, the customer thought I was taking the mick and lost confidence/trust in me. I was told I would be given a refund but as usual it took 6 weeks to receive! Unlike your company I issued the full refund straight away for the tap and my services, losing out financially. After chasing you daily, 6 weeks later I got a refund to find it was only partial. How can you have the audacity not to give me a refund for the tap and the filter, that I bought as a package - an embarrassing service.

Ordered a replacement water filter tap Ordered a replacement water filter tap. The connection on new tap wider than existing. James explained the issue and has sent out a part to help connect.