I have not yet receieved my refund I have not yet receieved my refund. Tracy hasnt replied to my last email from 5 days ago. It has been well over 9 days since your warehouse has recieved the product back. Very disapointed.

Kohler SK0187 3 Handle Tub & Shower… Kohler SK0187 3 Handle Tub & Shower Rebuild Kit Trend, was a perfect replacement. 10 months later still working & looking great. $37.50 was the best price anywhere. Sku# BIPKIT-K03

Room for improvement I'm not sure I would have ever gotten my order had I not called after a week to check on it. Customer service did return my call and they said I would be getting a confirmation email when the item shipped but that never happened either. I would say there's room for improvement.

Part was exactly as ordered Part was exactly as ordered. Although website did not display a picture of it; I was trusting the part number since I knew what I needed. Only real issue was no email order confirmation. Did get an email once I inquired about my order thru the website and all was good.

Not the best customer communications however quick shipment Not the best customer communications. You are not put on hold when you call, instead they ask that you leave a voicemail or email them. No updates after buying product days ago. No response to email inquiry after three days. However, I got my order in one week!