Had what we needed and got it to us fast I needed a boiler part quickly that was hard to find. DIY Direct Supply had the part for a good price and offered two day shipping at a reasonable price as well (not $100 like some other websites). When I contacted DIY Direct Supply to ask about date of arrival and indicate I needed it fast, they made sure it got to us the day we needed it, and the person I spoke with was quick and courteous. Happy to recommend to others.

Good price. Poor communication Price was good. Supposedly item was in stock but had to contact them 2 days after I ordered and it hadn't shipped yet. They apologized and would send it out and give me tracking info. Two days later had to contact again. It was shipped but failed to send me shipping info

Item arrived as was told when called to… Item arrived as was told when called to inquire. Did not receive an automatic email of tracking info or arrival times.

Kohler SK0187 3 Handle Tub & Shower… Kohler SK0187 3 Handle Tub & Shower Rebuild Kit Trend, was a perfect replacement. 10 months later still working & looking great. $37.50 was the best price anywhere. Sku# BIPKIT-K03

I ordered a part online I ordered a part online, selected overnight shipping and paid the price it quoted me. 20 minutes later I get a call from the company, asking when I needed it. I told the next day, hence the overnight shipping, and he said okay, it should make it. 15 minutes later I get an email saying overnight shipping was actually going to cost me about 25 dollars more to ship over night, or they could provide 2 day shipping for a little less than I paid and refund some of the cost. I chose the 2 day shipping, but am not happy that I paid for what I needed and they charged me accordingly, and then magically the price changed within 30 minutes. Accurately quote your customers the first time. I ended up find alternative solution since the part didn't come next and now have a part I do not need.