Absolutely amazing purchase and follow-up support Absolutely amazing purchase and follow-up support, shipping, and delivery. Norma was able to get us a pump and motor in 1 day which is crazy outstanding!

Lillian. Spoke with Lillian on Friday 5/5 as I… Spoke with Lillian on Friday 5/5 as I couldn’t track my delivery. She was very helpful and found out the order was not in the system. Gave me an update and said package would be here Saturday afternoon. Emailed tracking info. Very nice and courteous. Package was here Saturday afternoon, works great. Thanks Tom

Have not installed the replacement part… Have not installed the replacement part we purchased yet but customer service was wonderful. Very helpful in helping us find the parts we needed.

Be prepared for a very poor customer experience. I rarely write a poor review however this business and their practices and customer service are truly the worst. Please choose to give your hard earned dollars to a business that actually carries inventory; communicates with their customers, and provides support when an issue arises. @poolweb.com fails in each of these areas however the one area they are successful at is accepting your money. I strongly recommend choosing another business unless you have no other choice.

Customer service agent was very… Customer service agent was very professional, and easy to talk to, and went out of her way to help me with my questions