Customer service agent was very… Customer service agent was very professional, and easy to talk to, and went out of her way to help me with my questions

Absolutely amazing purchase and follow-up support Absolutely amazing purchase and follow-up support, shipping, and delivery. Norma was able to get us a pump and motor in 1 day which is crazy outstanding!

Be prepared for a very poor customer experience. I rarely write a poor review however this business and their practices and customer service are truly the worst. Please choose to give your hard earned dollars to a business that actually carries inventory; communicates with their customers, and provides support when an issue arises. @poolweb.com fails in each of these areas however the one area they are successful at is accepting your money. I strongly recommend choosing another business unless you have no other choice.

Have not installed the replacement part… Have not installed the replacement part we purchased yet but customer service was wonderful. Very helpful in helping us find the parts we needed.

I placed an order and have not received… I placed an order and have not received it as of yet. While I have been contacted and issued and apology for the delay, I need those booklets for and first aid clinic event on April 27 and am hoping to receive them before then.