Have not installed the replacement part… Have not installed the replacement part we purchased yet but customer service was wonderful. Very helpful in helping us find the parts we needed.

Be prepared for a very poor customer experience. I rarely write a poor review however this business and their practices and customer service are truly the worst. Please choose to give your hard earned dollars to a business that actually carries inventory; communicates with their customers, and provides support when an issue arises. @poolweb.com fails in each of these areas however the one area they are successful at is accepting your money. I strongly recommend choosing another business unless you have no other choice.

Tiles fit perfectly Tiles fit perfectly, price is right and everything arrived on time and add plenty if protection to prevent the tiles from breaking.

Saeed Hemati makes pool web excellent. Saeed Hemati makes pool web excellent. No matter the item or the question he goes over and beyond to help get you the correct product. You have excellent pricing, but he is what makes you stand out.

Lillian. Spoke with Lillian on Friday 5/5 as I… Spoke with Lillian on Friday 5/5 as I couldn’t track my delivery. She was very helpful and found out the order was not in the system. Gave me an update and said package would be here Saturday afternoon. Emailed tracking info. Very nice and courteous. Package was here Saturday afternoon, works great. Thanks Tom