Absolutely amazing product and customer service! Absolutely amazing product and customer service! Chase gave us easily the best customer service we have received from a company ever. He was there for any question we had before, during and after installation. The pergola not only looks incredible but you can tell it is very high quality and should last a very long time. Installation was definitely a project but the videos they have are very detailed and informational. These guys obviously have great passion for what they do and stand behind their product. Thank you again to Chase and the team! We are very happy with our new pergola!

Worth The Money I was really impressed with the luxury pergola. We got the 12 x 16 build, and it looks impressive. It took us 3-4 days to finish, and the hardest part was getting the beams up, as it requires 3 people at least to set up. I really like how simple it was to install, and the video really tells you everything you need to know to set up efficiently. Patrick was our sales rep, and he was really helpful in answering any questions we had when we called. Overall, I would recommend this product to a friend, and although the price is high, I would say it’s more than worth if you’re looking for a quality product that will last for a long time.

Supreme Quality I ordered a material sample, the ordering process was short and simple. The product arrived as scheduled. The quality and strength of the material is the best I've seen for over 30 years and I have seen and used Pergolas throughout the years. Whatever size you get. I'm sure it will outlast your lifetime and your children's. I recommend this product to anyone who wants the most superior product on the market.

The Luxury Pergola Stands Solid Let me start off by saying that Patrick Hill is the star in my pergola buying experience. His personalized attention, patience, sense of urgency, and a clear understanding of the value of post-sale customer support make his service extraordinary. I was in the market for a pergola last year, when I came across multiple videos of this product on YouTube. What stood out was the sincerity and authenticity with which the information was shared, combined with easy-to-grasp product comparisons and explanations of wind and snow loads etc. However, I didn't have the budget and went the cheap route - had issues right from the beginning, culminating in an emergency replacement need. I researched multiple products, but kept coming back to the value proposition of The Luxury Pergola. Both brothers are crystal clear on what the objective of their product is - sturdiness, durability, and reliability. Given that my backyard is a wind tunnel, that was quite important to me. What sold me in was 4 factors: 1) Patrick - Prompt, responsive, and willing to answer every question with patience and clarity 2) Free product sample - Confirmed what I saw the videos 3) YouTube videos 4) The non-corporate appoach and ethic - The interaction felt personal, non-judgemental, non-forceful, and understanding of the customer's thought process The packaging was stellar, and the attention to detail top-notch. Harrison's instructional videos are solid. And so was Patrick's continued support through the installation process. Now for a few observations and suggestions: 1) TRUE DIY? MAYBE. The product is second to none when it comes to strength, sturdiness, and reliability. The wind and snow ratings are utterly believable when you see the material in person - it's aircraft-grade indeed. And it's heavy - better to go with a contractor in my personal opinion 2) INTEGRATED OPTIONS - The product delivers on the core promise, but could benefit from offering integrated lighting and screen options like some other companies do. Not every customer has strength and durability as the first driving factor in mind - some are looking for a one-stop shop. I get the DIY part, but if I got lighting and screen solved for as part of the pergola build itself instead of ordering from multiple places and working with multiple contractors, it would help reach a wider audience. 3) SOCIAL MEDIA / COMMUNITY - I feel a sense of pride in my purchase and this product, and I am sure others do too. A community page on Facebook could go a long way in doing 2 things: A) Get a lot of DIY questions answered by other members who are passionate about sharing their own experiences (e.g., What waterproof fan did you install on the center beam and how? Did you run wires inside the posts? How do you get a screen installed inside the posts when you have those 4 screws sticking out?) B) Reduce customer service overhead for the company because community members are already performing that job, which in turn helps direct resources towards sales, marketing, and outreach. I am very happy with my purchase, and I know the product will last a lifetime, just like its warranty. Again, a big shout-out to Patrick. He is the primary reason I have The Luxury Pergola now standing tall and magnificent in my backyard.

Very good I'm now 95% done and very… Very good I'm now 95% done and very impressed with the pergula. I'm old school and the you tube instructions do not impress me. Some paper instructions especially with the super setup would help alot.