Brian
GBPatrick Hill and the YouTube videos Patrick Hill and the YouTube videos. Patrick went above and beyond the call of duty to get us the answers that we had before purchasing the pergola. He was super responsive and very thorough. Thank you Patrick!! Also, the YouTube videos are Very Informative, it was the videos that sold me on the product.
Jay Dishinger
GBMore user friendly, instructions need to be more exact. Excellent product but need to be more customer friendly. By this I mean don’t just put a video on YouTube, put detailed instructions in the units. Which screws go were. You could take a page from IKEA’s playbook. You need to have detailed instructions throughout the process, including pictures and drawings.
Nolita
GBSupreme Quality I ordered a material sample, the ordering process was short and simple. The product arrived as scheduled. The quality and strength of the material is the best I've seen for over 30 years and I have seen and used Pergolas throughout the years. Whatever size you get. I'm sure it will outlast your lifetime and your children's. I recommend this product to anyone who wants the most superior product on the market.
Liana Monette
GBGreat company, fantastic product and service We purchased the 12x16 pergula and it looks absolutely amazing! We feel very lucky to have found the Luxury Pergula. We appreciated the videos on YouTube and we thought this was the best way to see how to build this monster of a pergula. I cannot imagine putting it up with a written manual. This is the best decision we have made for our backyard - beautiful and made to last pergula. Also, they have the best customer service (shout out to Chase, who answered all of our questions and was there for us not only to help us choose the right size but also to help during the instalation and even after). Standing underneath our pergula as I am writing this review, I feel a sense of pride to say that we were able to put together something so sturdy and beautiful.
Kent Shaner
GBVery good I'm now 95% done and very… Very good I'm now 95% done and very impressed with the pergula. I'm old school and the you tube instructions do not impress me. Some paper instructions especially with the super setup would help alot.