Edward Vanderhoef
GBWell made and great service Well made, high quality product. I cannot say enough about how impressed I am with the construction of the pergola and the excellent service that I received. The order was shipped and delivered exactly as described, in a timely manner and with no issues. I was able to track the driver and was called about 1 hour before delivery. Well done and thank you for such a great addition to our home.
Nolita
GBSupreme Quality I ordered a material sample, the ordering process was short and simple. The product arrived as scheduled. The quality and strength of the material is the best I've seen for over 30 years and I have seen and used Pergolas throughout the years. Whatever size you get. I'm sure it will outlast your lifetime and your children's. I recommend this product to anyone who wants the most superior product on the market.
Craig Skorich
GBQuality / Customer Service Customer Service has been top notch. Chase and Brandon are always quick to respond to my many questions. I just received my delivery, loved the tracker app, was able to go about my day and plan when I needed to be home. The TQL truck driver was courteous and helped me off load the boxes. I continue to be impressed with Luxary Pergola. I have not seen such detail/care in packaging materials in a long time. And I am blown away at the weight and heavy duty structure of the base piece that I took out of one box. Now it makes sense regarding the recommendation to use 20 inch diameter sonotube for the footers. Looking forward to getting this put together.
Lee Gall
GBDeLuna Pergola Simply put, quality product made to last.coupled with great customer service. Chase was readily available for questions. And on the weekend, a call was promptly answered with the information I needed for problem resolution ( ie loose wire in the low voltage box). And even though the delivery came a little late into the evening, the driver made sure the delivery was made the day promised and helped me load everything into my garage. And he and his wife/navigator took the time to enjoy a cool one with us before they left!
Brian
GBPatrick Hill and the YouTube videos Patrick Hill and the YouTube videos. Patrick went above and beyond the call of duty to get us the answers that we had before purchasing the pergola. He was super responsive and very thorough. Thank you Patrick!! Also, the YouTube videos are Very Informative, it was the videos that sold me on the product.