Jim Szalay
GBBest Decision Ever!!!!! All aspects of our experience with Luxury Pergola has been exceptionally positive. The majority of our experience has been with Brendan, one of the co-founders of the company. Brendan was very patient and detail oriented as he guided us through the purchase and installation process. It has been two months since installation and we love our pergola even more each day. Kudos to Brendan and all of the The Luxury Pergola staff.
Mick W
GBA Quality Pergola What made my experience great : (1) The quality of the Pergola. (2) The staff (Chase) helping with the purchase and support during the assembly. (3) Final product is awesome. (4) Very strong/solid pergola, while any wind is not a problem. (5) Finished paint looks great
Jay Dishinger
GBMore user friendly, instructions need to be more exact. Excellent product but need to be more customer friendly. By this I mean don’t just put a video on YouTube, put detailed instructions in the units. Which screws go were. You could take a page from IKEA’s playbook. You need to have detailed instructions throughout the process, including pictures and drawings.
Amit Bali
GBWorth The Money I was really impressed with the luxury pergola. We got the 12 x 16 build, and it looks impressive. It took us 3-4 days to finish, and the hardest part was getting the beams up, as it requires 3 people at least to set up. I really like how simple it was to install, and the video really tells you everything you need to know to set up efficiently. Patrick was our sales rep, and he was really helpful in answering any questions we had when we called. Overall, I would recommend this product to a friend, and although the price is high, I would say it’s more than worth if you’re looking for a quality product that will last for a long time.
Craig Skorich
GBQuality / Customer Service Customer Service has been top notch. Chase and Brandon are always quick to respond to my many questions. I just received my delivery, loved the tracker app, was able to go about my day and plan when I needed to be home. The TQL truck driver was courteous and helped me off load the boxes. I continue to be impressed with Luxary Pergola. I have not seen such detail/care in packaging materials in a long time. And I am blown away at the weight and heavy duty structure of the base piece that I took out of one box. Now it makes sense regarding the recommendation to use 20 inch diameter sonotube for the footers. Looking forward to getting this put together.