We purchased the 10'x20' Pergola and… We purchased the 10'x20' Pergola and installed it a week ago. It was immediately put to the test with two consecutive days of very strong winds - strong enough that many people were still without power after the winds subsided. My entire house sounded like it might blow over. I frequently checked the pergola, which had the louvers closed, and it didn't budge during the strongest of gusts. I installed this pergola myself, with the help of a couple people. We were able to get the frame up and mounted in about 3 hours, and my wife and I installed the louvers in about another 3 hours after our help had left. I spent a little extra time custom cutting my posts and re-drilling the pilot holes to accommodate my patio's 3 inch grade over 20 ft. I installed directly on pavers with concrete footers beneath so I had to buy 6 inch concrete anchors instead of using the supplied 3 inch anchors. The customer service at Luxury Pergola is just as awesome as their product. Patrick was very helpful in answering my many technical questions or getting me in touch with someone who could answer my questions. He would even email/text me outside of their work hours. One thing I wished, prior to installing myself, was that they had a written manual to quickly reference screw sizes, parts, steps, etc. Perhaps there is one that I didn't find or ask for. I also wished they would have performed some installations on less than ideal surfaces - sloped surfaces, over pavers, possibly show how to custom cut, etc. However, it turned out perfect so I didn't really need it! Overall, awesome company and awesome product. We can't wait to get the sun shade screens when we can recover financially from all the work we have done on our house recently!

Patrick Hill and the YouTube videos Patrick Hill and the YouTube videos. Patrick went above and beyond the call of duty to get us the answers that we had before purchasing the pergola. He was super responsive and very thorough. Thank you Patrick!! Also, the YouTube videos are Very Informative, it was the videos that sold me on the product.

exceptional quality and above sensational customer service The exceptional build quality would be enough for me to give this product a 5/5 star review, however the above and beyond service I received in getting my questions answered merit an extra star. Thank you, Brendan, for making the buying process seamless. Don’t make the mistake of trying to buy a cheap imported imitator. This pergola is more than a shade structure for a house — it has become an extension of our home here in Texas.

Very helpful and knowledgeable staff Very helpful and knowledgeable staff. They made the process of purchasing an expensive, custom made product easy.

Quality / Customer Service Customer Service has been top notch. Chase and Brandon are always quick to respond to my many questions. I just received my delivery, loved the tracker app, was able to go about my day and plan when I needed to be home. The TQL truck driver was courteous and helped me off load the boxes. I continue to be impressed with Luxary Pergola. I have not seen such detail/care in packaging materials in a long time. And I am blown away at the weight and heavy duty structure of the base piece that I took out of one box. Now it makes sense regarding the recommendation to use 20 inch diameter sonotube for the footers. Looking forward to getting this put together.