Amit Bali
GBWorth The Money I was really impressed with the luxury pergola. We got the 12 x 16 build, and it looks impressive. It took us 3-4 days to finish, and the hardest part was getting the beams up, as it requires 3 people at least to set up. I really like how simple it was to install, and the video really tells you everything you need to know to set up efficiently. Patrick was our sales rep, and he was really helpful in answering any questions we had when we called. Overall, I would recommend this product to a friend, and although the price is high, I would say it’s more than worth if you’re looking for a quality product that will last for a long time.
Jay Dishinger
GBMore user friendly, instructions need to be more exact. Excellent product but need to be more customer friendly. By this I mean don’t just put a video on YouTube, put detailed instructions in the units. Which screws go were. You could take a page from IKEA’s playbook. You need to have detailed instructions throughout the process, including pictures and drawings.
X Cox
GBVery happy with our Luxury Pergola The pergola is well made and has better wind and snow ratings than any other product we could find on the market... and at a reasonable price. Assembly took some time but was straightforward. Customer communications were excellent, and their follow-up has been good as well. A family owned company that is working to make the purchase and assembly of a quality pergola easy and affordable.
Matthew Henry
GBexceptional quality and above sensational customer service The exceptional build quality would be enough for me to give this product a 5/5 star review, however the above and beyond service I received in getting my questions answered merit an extra star. Thank you, Brendan, for making the buying process seamless. Don’t make the mistake of trying to buy a cheap imported imitator. This pergola is more than a shade structure for a house — it has become an extension of our home here in Texas.
Niral Crum
GBCommunication and following up with… Communication and following up with their clients in timely manner. Whenever I had a questions, they responded quickly. We worked with chase, he was diligent and very good about answering questions about installation, warranty etc. he also came by to check after it was installed to make sure all went okay! I highly recommend luxury pergola. Their customer service, produce design and work ethics are great! We had a great experience working with them.