exceptional quality and above sensational customer service The exceptional build quality would be enough for me to give this product a 5/5 star review, however the above and beyond service I received in getting my questions answered merit an extra star. Thank you, Brendan, for making the buying process seamless. Don’t make the mistake of trying to buy a cheap imported imitator. This pergola is more than a shade structure for a house — it has become an extension of our home here in Texas.

Great company, fantastic product and service We purchased the 12x16 pergula and it looks absolutely amazing! We feel very lucky to have found the Luxury Pergula. We appreciated the videos on YouTube and we thought this was the best way to see how to build this monster of a pergula. I cannot imagine putting it up with a written manual. This is the best decision we have made for our backyard - beautiful and made to last pergula. Also, they have the best customer service (shout out to Chase, who answered all of our questions and was there for us not only to help us choose the right size but also to help during the instalation and even after). Standing underneath our pergula as I am writing this review, I feel a sense of pride to say that we were able to put together something so sturdy and beautiful.

Don't pay 2x more for labor if you don't have to!!!! Recently purchased a property with a pretty barren backyard that needed some loving. Going the traditional route of hiring a local builders, having a designer come out, mock everything up digitally, paying for laborers etc, we were getting quotes exceeding 20k. Instead, going with the kit from luxurypergola and spending an weekend putting it up with the help of some buddies, we saved thousands but still got that expensive look. Recommend for anyone who's handy and looking to save on ridiculous labor costs these days.

We purchased the 10'x20' Pergola and… We purchased the 10'x20' Pergola and installed it a week ago. It was immediately put to the test with two consecutive days of very strong winds - strong enough that many people were still without power after the winds subsided. My entire house sounded like it might blow over. I frequently checked the pergola, which had the louvers closed, and it didn't budge during the strongest of gusts. I installed this pergola myself, with the help of a couple people. We were able to get the frame up and mounted in about 3 hours, and my wife and I installed the louvers in about another 3 hours after our help had left. I spent a little extra time custom cutting my posts and re-drilling the pilot holes to accommodate my patio's 3 inch grade over 20 ft. I installed directly on pavers with concrete footers beneath so I had to buy 6 inch concrete anchors instead of using the supplied 3 inch anchors. The customer service at Luxury Pergola is just as awesome as their product. Patrick was very helpful in answering my many technical questions or getting me in touch with someone who could answer my questions. He would even email/text me outside of their work hours. One thing I wished, prior to installing myself, was that they had a written manual to quickly reference screw sizes, parts, steps, etc. Perhaps there is one that I didn't find or ask for. I also wished they would have performed some installations on less than ideal surfaces - sloped surfaces, over pavers, possibly show how to custom cut, etc. However, it turned out perfect so I didn't really need it! Overall, awesome company and awesome product. We can't wait to get the sun shade screens when we can recover financially from all the work we have done on our house recently!

Absolutely amazing product and customer service! Absolutely amazing product and customer service! Chase gave us easily the best customer service we have received from a company ever. He was there for any question we had before, during and after installation. The pergola not only looks incredible but you can tell it is very high quality and should last a very long time. Installation was definitely a project but the videos they have are very detailed and informational. These guys obviously have great passion for what they do and stand behind their product. Thank you again to Chase and the team! We are very happy with our new pergola!