Great company, fantastic product and service We purchased the 12x16 pergula and it looks absolutely amazing! We feel very lucky to have found the Luxury Pergula. We appreciated the videos on YouTube and we thought this was the best way to see how to build this monster of a pergula. I cannot imagine putting it up with a written manual. This is the best decision we have made for our backyard - beautiful and made to last pergula. Also, they have the best customer service (shout out to Chase, who answered all of our questions and was there for us not only to help us choose the right size but also to help during the instalation and even after). Standing underneath our pergula as I am writing this review, I feel a sense of pride to say that we were able to put together something so sturdy and beautiful.

Absolutely amazing product and customer service! Absolutely amazing product and customer service! Chase gave us easily the best customer service we have received from a company ever. He was there for any question we had before, during and after installation. The pergola not only looks incredible but you can tell it is very high quality and should last a very long time. Installation was definitely a project but the videos they have are very detailed and informational. These guys obviously have great passion for what they do and stand behind their product. Thank you again to Chase and the team! We are very happy with our new pergola!

Very good I'm now 95% done and very… Very good I'm now 95% done and very impressed with the pergula. I'm old school and the you tube instructions do not impress me. Some paper instructions especially with the super setup would help alot.

Best Decision Ever!!!!! All aspects of our experience with Luxury Pergola has been exceptionally positive. The majority of our experience has been with Brendan, one of the co-founders of the company. Brendan was very patient and detail oriented as he guided us through the purchase and installation process. It has been two months since installation and we love our pergola even more each day. Kudos to Brendan and all of the The Luxury Pergola staff.

Communication and following up with… Communication and following up with their clients in timely manner. Whenever I had a questions, they responded quickly. We worked with chase, he was diligent and very good about answering questions about installation, warranty etc. he also came by to check after it was installed to make sure all went okay! I highly recommend luxury pergola. Their customer service, produce design and work ethics are great! We had a great experience working with them.