The Luxury Pergola Stands Solid Let me start off by saying that Patrick Hill is the star in my pergola buying experience. His personalized attention, patience, sense of urgency, and a clear understanding of the value of post-sale customer support make his service extraordinary. I was in the market for a pergola last year, when I came across multiple videos of this product on YouTube. What stood out was the sincerity and authenticity with which the information was shared, combined with easy-to-grasp product comparisons and explanations of wind and snow loads etc. However, I didn't have the budget and went the cheap route - had issues right from the beginning, culminating in an emergency replacement need. I researched multiple products, but kept coming back to the value proposition of The Luxury Pergola. Both brothers are crystal clear on what the objective of their product is - sturdiness, durability, and reliability. Given that my backyard is a wind tunnel, that was quite important to me. What sold me in was 4 factors: 1) Patrick - Prompt, responsive, and willing to answer every question with patience and clarity 2) Free product sample - Confirmed what I saw the videos 3) YouTube videos 4) The non-corporate appoach and ethic - The interaction felt personal, non-judgemental, non-forceful, and understanding of the customer's thought process The packaging was stellar, and the attention to detail top-notch. Harrison's instructional videos are solid. And so was Patrick's continued support through the installation process. Now for a few observations and suggestions: 1) TRUE DIY? MAYBE. The product is second to none when it comes to strength, sturdiness, and reliability. The wind and snow ratings are utterly believable when you see the material in person - it's aircraft-grade indeed. And it's heavy - better to go with a contractor in my personal opinion 2) INTEGRATED OPTIONS - The product delivers on the core promise, but could benefit from offering integrated lighting and screen options like some other companies do. Not every customer has strength and durability as the first driving factor in mind - some are looking for a one-stop shop. I get the DIY part, but if I got lighting and screen solved for as part of the pergola build itself instead of ordering from multiple places and working with multiple contractors, it would help reach a wider audience. 3) SOCIAL MEDIA / COMMUNITY - I feel a sense of pride in my purchase and this product, and I am sure others do too. A community page on Facebook could go a long way in doing 2 things: A) Get a lot of DIY questions answered by other members who are passionate about sharing their own experiences (e.g., What waterproof fan did you install on the center beam and how? Did you run wires inside the posts? How do you get a screen installed inside the posts when you have those 4 screws sticking out?) B) Reduce customer service overhead for the company because community members are already performing that job, which in turn helps direct resources towards sales, marketing, and outreach. I am very happy with my purchase, and I know the product will last a lifetime, just like its warranty. Again, a big shout-out to Patrick. He is the primary reason I have The Luxury Pergola now standing tall and magnificent in my backyard.

Supreme Quality I ordered a material sample, the ordering process was short and simple. The product arrived as scheduled. The quality and strength of the material is the best I've seen for over 30 years and I have seen and used Pergolas throughout the years. Whatever size you get. I'm sure it will outlast your lifetime and your children's. I recommend this product to anyone who wants the most superior product on the market.

Quality / Customer Service Customer Service has been top notch. Chase and Brandon are always quick to respond to my many questions. I just received my delivery, loved the tracker app, was able to go about my day and plan when I needed to be home. The TQL truck driver was courteous and helped me off load the boxes. I continue to be impressed with Luxary Pergola. I have not seen such detail/care in packaging materials in a long time. And I am blown away at the weight and heavy duty structure of the base piece that I took out of one box. Now it makes sense regarding the recommendation to use 20 inch diameter sonotube for the footers. Looking forward to getting this put together.

Great company, fantastic product and service We purchased the 12x16 pergula and it looks absolutely amazing! We feel very lucky to have found the Luxury Pergula. We appreciated the videos on YouTube and we thought this was the best way to see how to build this monster of a pergula. I cannot imagine putting it up with a written manual. This is the best decision we have made for our backyard - beautiful and made to last pergula. Also, they have the best customer service (shout out to Chase, who answered all of our questions and was there for us not only to help us choose the right size but also to help during the instalation and even after). Standing underneath our pergula as I am writing this review, I feel a sense of pride to say that we were able to put together something so sturdy and beautiful.

Very happy with our Luxury Pergola The pergola is well made and has better wind and snow ratings than any other product we could find on the market... and at a reasonable price. Assembly took some time but was straightforward. Customer communications were excellent, and their follow-up has been good as well. A family owned company that is working to make the purchase and assembly of a quality pergola easy and affordable.