More user friendly, instructions need to be more exact. Excellent product but need to be more customer friendly. By this I mean don’t just put a video on YouTube, put detailed instructions in the units. Which screws go were. You could take a page from IKEA’s playbook. You need to have detailed instructions throughout the process, including pictures and drawings.

DeLuna Pergola Simply put, quality product made to last.coupled with great customer service. Chase was readily available for questions. And on the weekend, a call was promptly answered with the information I needed for problem resolution ( ie loose wire in the low voltage box). And even though the delivery came a little late into the evening, the driver made sure the delivery was made the day promised and helped me load everything into my garage. And he and his wife/navigator took the time to enjoy a cool one with us before they left!

Very happy with our Luxury Pergola The pergola is well made and has better wind and snow ratings than any other product we could find on the market... and at a reasonable price. Assembly took some time but was straightforward. Customer communications were excellent, and their follow-up has been good as well. A family owned company that is working to make the purchase and assembly of a quality pergola easy and affordable.

Highly Recommend I doubt any other company in this industry will ever beat the luxury pergola’s customer service or product value. I had another company come out and they quoted us 3x the price of what we ended up paying. I had a local contractor install ours on our back patio and I’ve gotten to enjoy it with the family for a few weeks now. We also received a lot of complements from our neighbors as well!

Great company, fantastic product and service We purchased the 12x16 pergula and it looks absolutely amazing! We feel very lucky to have found the Luxury Pergula. We appreciated the videos on YouTube and we thought this was the best way to see how to build this monster of a pergula. I cannot imagine putting it up with a written manual. This is the best decision we have made for our backyard - beautiful and made to last pergula. Also, they have the best customer service (shout out to Chase, who answered all of our questions and was there for us not only to help us choose the right size but also to help during the instalation and even after). Standing underneath our pergula as I am writing this review, I feel a sense of pride to say that we were able to put together something so sturdy and beautiful.