Patrick Hill and the YouTube videos Patrick Hill and the YouTube videos. Patrick went above and beyond the call of duty to get us the answers that we had before purchasing the pergola. He was super responsive and very thorough. Thank you Patrick!! Also, the YouTube videos are Very Informative, it was the videos that sold me on the product.

DeLuna Pergola Simply put, quality product made to last.coupled with great customer service. Chase was readily available for questions. And on the weekend, a call was promptly answered with the information I needed for problem resolution ( ie loose wire in the low voltage box). And even though the delivery came a little late into the evening, the driver made sure the delivery was made the day promised and helped me load everything into my garage. And he and his wife/navigator took the time to enjoy a cool one with us before they left!

Very happy with our Luxury Pergola The pergola is well made and has better wind and snow ratings than any other product we could find on the market... and at a reasonable price. Assembly took some time but was straightforward. Customer communications were excellent, and their follow-up has been good as well. A family owned company that is working to make the purchase and assembly of a quality pergola easy and affordable.

We purchased the 10'x20' Pergola and… We purchased the 10'x20' Pergola and installed it a week ago. It was immediately put to the test with two consecutive days of very strong winds - strong enough that many people were still without power after the winds subsided. My entire house sounded like it might blow over. I frequently checked the pergola, which had the louvers closed, and it didn't budge during the strongest of gusts. I installed this pergola myself, with the help of a couple people. We were able to get the frame up and mounted in about 3 hours, and my wife and I installed the louvers in about another 3 hours after our help had left. I spent a little extra time custom cutting my posts and re-drilling the pilot holes to accommodate my patio's 3 inch grade over 20 ft. I installed directly on pavers with concrete footers beneath so I had to buy 6 inch concrete anchors instead of using the supplied 3 inch anchors. The customer service at Luxury Pergola is just as awesome as their product. Patrick was very helpful in answering my many technical questions or getting me in touch with someone who could answer my questions. He would even email/text me outside of their work hours. One thing I wished, prior to installing myself, was that they had a written manual to quickly reference screw sizes, parts, steps, etc. Perhaps there is one that I didn't find or ask for. I also wished they would have performed some installations on less than ideal surfaces - sloped surfaces, over pavers, possibly show how to custom cut, etc. However, it turned out perfect so I didn't really need it! Overall, awesome company and awesome product. We can't wait to get the sun shade screens when we can recover financially from all the work we have done on our house recently!

Absolutely amazing product and customer service! Absolutely amazing product and customer service! Chase gave us easily the best customer service we have received from a company ever. He was there for any question we had before, during and after installation. The pergola not only looks incredible but you can tell it is very high quality and should last a very long time. Installation was definitely a project but the videos they have are very detailed and informational. These guys obviously have great passion for what they do and stand behind their product. Thank you again to Chase and the team! We are very happy with our new pergola!