Johnny Yu
GBDon't pay 2x more for labor if you don't have to!!!! Recently purchased a property with a pretty barren backyard that needed some loving. Going the traditional route of hiring a local builders, having a designer come out, mock everything up digitally, paying for laborers etc, we were getting quotes exceeding 20k. Instead, going with the kit from luxurypergola and spending an weekend putting it up with the help of some buddies, we saved thousands but still got that expensive look. Recommend for anyone who's handy and looking to save on ridiculous labor costs these days.
Jay Dishinger
GBMore user friendly, instructions need to be more exact. Excellent product but need to be more customer friendly. By this I mean don’t just put a video on YouTube, put detailed instructions in the units. Which screws go were. You could take a page from IKEA’s playbook. You need to have detailed instructions throughout the process, including pictures and drawings.
X Cox
GBVery happy with our Luxury Pergola The pergola is well made and has better wind and snow ratings than any other product we could find on the market... and at a reasonable price. Assembly took some time but was straightforward. Customer communications were excellent, and their follow-up has been good as well. A family owned company that is working to make the purchase and assembly of a quality pergola easy and affordable.
Brian
GBPatrick Hill and the YouTube videos Patrick Hill and the YouTube videos. Patrick went above and beyond the call of duty to get us the answers that we had before purchasing the pergola. He was super responsive and very thorough. Thank you Patrick!! Also, the YouTube videos are Very Informative, it was the videos that sold me on the product.
Larry Bedosky
GBVery helpful and knowledgeable staff Very helpful and knowledgeable staff. They made the process of purchasing an expensive, custom made product easy.