Communication and following up with… Communication and following up with their clients in timely manner. Whenever I had a questions, they responded quickly. We worked with chase, he was diligent and very good about answering questions about installation, warranty etc. he also came by to check after it was installed to make sure all went okay! I highly recommend luxury pergola. Their customer service, produce design and work ethics are great! We had a great experience working with them.

Quality / Customer Service Customer Service has been top notch. Chase and Brandon are always quick to respond to my many questions. I just received my delivery, loved the tracker app, was able to go about my day and plan when I needed to be home. The TQL truck driver was courteous and helped me off load the boxes. I continue to be impressed with Luxary Pergola. I have not seen such detail/care in packaging materials in a long time. And I am blown away at the weight and heavy duty structure of the base piece that I took out of one box. Now it makes sense regarding the recommendation to use 20 inch diameter sonotube for the footers. Looking forward to getting this put together.

Worth The Money I was really impressed with the luxury pergola. We got the 12 x 16 build, and it looks impressive. It took us 3-4 days to finish, and the hardest part was getting the beams up, as it requires 3 people at least to set up. I really like how simple it was to install, and the video really tells you everything you need to know to set up efficiently. Patrick was our sales rep, and he was really helpful in answering any questions we had when we called. Overall, I would recommend this product to a friend, and although the price is high, I would say it’s more than worth if you’re looking for a quality product that will last for a long time.

Highly Recommend I doubt any other company in this industry will ever beat the luxury pergola’s customer service or product value. I had another company come out and they quoted us 3x the price of what we ended up paying. I had a local contractor install ours on our back patio and I’ve gotten to enjoy it with the family for a few weeks now. We also received a lot of complements from our neighbors as well!

Great company, fantastic product and service We purchased the 12x16 pergula and it looks absolutely amazing! We feel very lucky to have found the Luxury Pergula. We appreciated the videos on YouTube and we thought this was the best way to see how to build this monster of a pergula. I cannot imagine putting it up with a written manual. This is the best decision we have made for our backyard - beautiful and made to last pergula. Also, they have the best customer service (shout out to Chase, who answered all of our questions and was there for us not only to help us choose the right size but also to help during the instalation and even after). Standing underneath our pergula as I am writing this review, I feel a sense of pride to say that we were able to put together something so sturdy and beautiful.