I was not told the item was on backorder The delivery went smoothly. My only complaint is a big one -- I was led to believe when ordering and in the order confirmation that the pool chiller would ship right away. I was not told there was a six-week delay (in other words, backorder) until I had made the purchase and called to find out why nothing seemed to be happening. So, I received a pool chiller when summer was over. Had the real situation been portrayed correctly, I would not have placed the order at all and waited until the Spring.

Reliable and Easy to Order From Quick shipment and arrived in excellent condition. Would definitely use them again!

Easy to search website for parts Easy to search website for parts. Part was delivered quickly during a supply chain bottleneck when other suppliers were gouging prices 20-50%. These are now my sole go-to guys and girls. 👍

The new board looks great! I was delighted when the diving board was delivered! It was packaged very well and was an impressive delivery. It has been installed and we look forward to enjoying it for years to come. The color complements the pool area. I am so glad we found Pool Supply Unlimited!

As I see from most of their negative… As I see from most of their negative reviews and BBB ratings they do not stand behind their products, instead blaming the manufacture who of course will do everything they can to deny warranty, They tried to blame our water and even that the people getting baptized were contaminating the water…even though none of that is true. Horrible company to deal with and am out $600 for defective equipment. No one at the company wants to help and states ‘their name is not on the product.’ Probably one of the most unethical companies I’ve ever dealt with. I would stay away from them 100%!