I got what I wanted, packaging could be better. I got exactly what I needed, but it took a long time to finally ship and the packaging was really not as secure and protected as I would have preferred. The box was really beat up and looked resealed and the parts were just loose inside.

This is an amazing company This is an amazing company, their prices are so much better then Amazon or eBay and the shipping to NC was only 3 days from day order was placed. I will continue to use Wild West for all my pool and hot tub parts.

A part I needed was not in stock A part I needed was not in stock, even though it said "in stock" on the product page. I added some other things to my order and now have received all of them, except for the out of stock item, which still showed in stock after I was told it was not. Also, there was no padding or packing material to protect a strainer basket I ordered, but it doesn't seem to be damaged???

Terrible Return Policies Purchased Custom Molded Products 1.5in Ball Valve Handle | 25800-151-130. Did not fit my application. I purchased correctly as the handle should have fit my 1.5" ball valve. The valve type was correct and my ball valve is 1.5" however it would not slide over. I contacted Wild West for help and a possible return and they basically stuck it to me with their terrible return policy stating they advertised it correctly even though as advertised it mentions nothing about it not fitting 1.5" valves in some instances. I am not the only one who shared this experience there is a review from Thomas V with the exact same issue. Would not refund original shipping and made me pay for return. It was not worth it to return the item as i would have received a refund for $1. Also their original Outbound freight was way over priced at $9.95. My cost to ship back in a bubble envelope USPS with tracking would have been $4.

products as described My purchase decisions are hugely dependent on shipping costs, so to find out after ordering that the S&H is going to be increased and all the communication, reprocessing, increase, etc. brought a negative slant to the purchase. Had I known, I would have purchased otherwise, but it's here now and we're up and running again.