The fact that Chris was always there… The fact that Chris was always there and followed through with everything. Got the replacement unions yesterday and are threaded correctly. Thanks for the friendly and thorough service. Gary

Awful Customer Service and item not received! “Made on order on 2nd May 2020 for a filter and paid extra for priority shipping. Still not even received over 3 weeks later and item still saying picking not even shipped yet! Contact customer service Erica who said last week she was sorry and would ship next day and send me tracking and email but never received and order still today says picking. This is unacceptable customer service very disappointing! Wouldnt use again!

They Sent a Used Unit as New They sent a defective pool heater and we unboxed it it had water in the heat exchanger and was leaking. They said it would take 8 to 10 weeks to file a claim. They said they were filing a shipping damage claim, but their was no damage to the shipping box or the metal enclosure just a leaking previously used heat exchanger. In our opinion these people are a scam.

They had what I needed and got it to me… They had what I needed and got it to me quickly.

HORRIBLE EXPERIENCE!!!!! HORRIBLE EXPERIENCE!!!!!! Ordered a new Hayward Diverter, It was shipped to me 3 days later. great, right? NOOOOOOO. The part was severely damaged and then they made me take photos to prove it wasn't damaged in transport. The part looked like it was run over by a truck.. Zero quality control.. Wait, there's more, so after several attempts to email them to get a response on when a new part would be shipped, I get a notification that I will receive a new part, BUT it is stalled and sitting in a US postal service location in Massachusetts.. You would think they would FedEx the part to me after waiting 8 days.. So now I have no idea when I will receive the part and they cannot be bothered to help me.. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!!!! I wish I went through Amazon. At least they fix the situation right away... HORRIBLE!