The fact that Chris was always there… The fact that Chris was always there and followed through with everything. Got the replacement unions yesterday and are threaded correctly. Thanks for the friendly and thorough service. Gary

Buyer Beware I’d give it 0 if I could. Ordered tracks for my pool robot and a scrubber two months ago. Received tracking information within 3 days and the items still have not shipped. We filed a dispute with our credit card company and hopefully we get a resolution this way since their customer service was useless.

Fraudulent company Fraudulent company. Ordered items from them. They sent items with postage due. Refused shipment. They claim they never received items back and refuse to refund money. After speaking with customer service, I now feel like they do this on purpose/ The box was probably empty. This is a new scam. What will they come up with next?

Prompt delivery Prompt delivery. My pool guy was able to install this part in less than 10 minutes.

Polaris PB4 60 In June I purchased a Polaris PB4 60 pump. I received it soon after, only to discover that the volute was leaking. I contacted PoolZoom and Rosenado had me send a photo and he contacted Polaris. In the mean time I purchased a drain plug locally thinking this might be the issue...it was not. About a month later I received a replacement Volute from PoolZoom and Polaris. Unfortunately, it too was leaking in the same spot, around the drain plug. Upon the suggestion of someone else, I applied a tiny smudge of white craft paint to the area, and wallah, on both volutes, at the drain plug, there was a fine hairline crack. I sent in photos to PoolZoom, and once again Rosenado responded back. He said that I was not the only customer who had this issue and that apparently it is a manufacturing issue with that batch of volutes. He said he would contact Polaris and get back to me. Well, that was about 4 months ago. I keep sending in inquiries, and NO ONE at PoolZoom is responding. I used to order all my replacement parts from PoolZoom, but after this last incident, I will be taking my business elsewhere.