Threads different on Replacement pump Replacement pump arrived promptly and in good condition. Upon trying to connect inlet & outlet fittings it became apparent the threads were different. Trip to Pool supply store & local hardware store was required to purchase proper fittings and thread compound. Spent extra 2 hours replacing pump.

Excellent customer service and fast shipping I needed to replace the Century 1.5 HP motor on my Hayward Super Pump. I found this company through one of their instructional YouTube videos. Their automated AI Chatbot pointed me to a different motor, so I asked a human representative from this company's online chat service for help. He immediately provided me with a link to the correct motor as well as the tune-up kit I needed for my pump. He even placed everything in my shopping cart for me, making the process super easy. I received my order in just a few days. The new pump arrived via UPS in perfect condition. Thanks to this company's educational videos on YouTube, I was able to successfully replace the motor myself without problems, saving me a lot of money over having a local pool company install it for me. Highly recommend this company for swimming pool pumps and motors!

So far, so good! Pump was delivered quickly, installation was not difficult, and my old Pentair plumbing matched the new Pureline pump dimensions. Motor runs well and programming the variable speed was easy and it works fine. Three minor imperfections: (1) the threading on the motor did not fit the threading on the electrical conduit connector very well (plus the Pureline motor requires a straight connector which is a bit awkward), (2) there is already a chip in the clear plastic filter cover which is hopefully not a sign of a future problem, and (3) despite the fact that this is an Energy Star rated pump, there is no Energy Star sticker on the pump (which is required for me to get a rebate from my local power company). For the great price of the pump, these are minor problems and the real test will be how durable the pump and motor are in the long run. So far, so good!

Defective pump Edit I received a replacement pump and it works great. I didn't have to return the defective pump. 4 stars as the whole process took 3 weeks. Ordered a new pump and it was defective. I requested for a return and refund twice within the 30 days. I still not received any email about returning for 10 days.

Poor Customer Service Purchased a new pool pump motor. The pump failed in less than two weeks. Can only contact Inyo Pools threw a chat. Received conflicting instructions on how the return of the bad motor. Had to pay for the return shipping. The person at Inyo Pools responding to our emails gives short incomplete responses. Waiting for refund more than 25 days. Will never do business with Inyo Pools again!!!