Awful customer service I ordered motor and cancelled within a few hours - they replied saying it was too late. Comically they forgot that the UPS tracking includes shipping time. UPS showed that they shipped it a few hours after that email - meaning they knowingly shipped something i cancelled. Hoping that i wouldn't return...customer service rep John S was rude - typical garbage company

Ordered a DE filter grid Ordered a DE filter grid. Realized immediately there was an issue and tried to cancel the order. Was told by chat support to wait till wrong product arrives and return it. Unfortunately, was told I would have to pay return shipping7 days later. Between the time I spent chatting with a remote agent and trying to get my refund, I learned a valuable lesson and hope to save you the hassle and cost. This company may be a good local store, but no real logistics/infrastructure to manage national business. My advice is stay with more structured companies like Amazon or Ebay.

Poor Customer Service Purchased a new pool pump motor. The pump failed in less than two weeks. Can only contact Inyo Pools threw a chat. Received conflicting instructions on how the return of the bad motor. Had to pay for the return shipping. The person at Inyo Pools responding to our emails gives short incomplete responses. Waiting for refund more than 25 days. Will never do business with Inyo Pools again!!!

All future orders will be through INYOPOOLS!! Great professional processing of my order. The filter base was delivered in 2 days from my initial order. Pump filter is up and functional Thank you! All future orders will be through INYOPOOLS!!!

Smooth sailing thanks to Inyo ! Received motor on Wednesday, June 9, 2021. Motor installed on Thursday, June 10, 2021. Took about a half hour. Motor started right up .... smooth sailing ..... no more circuit breaker flips thanks to Inyo Pools and my pool maintenance whiz, Nick. Water at 82 degrees w/o my heater and I'm a happy camper. :) :)