Awful customer service I ordered motor and cancelled within a few hours - they replied saying it was too late. Comically they forgot that the UPS tracking includes shipping time. UPS showed that they shipped it a few hours after that email - meaning they knowingly shipped something i cancelled. Hoping that i wouldn't return...customer service rep John S was rude - typical garbage company

The best website and price out there The best website out there to find the correct part and for making sense out of all the manufacturer serial numbers versus distributer numbers. The best price, references, directions and support too. I read the reviews and many of the issues sound like customer errors. I had to replace a very old pump and had a hard time matching parts. I found the chat bot helpful and correct in thier recommendations. During business hours I chatted with a service rep who could answer more detailed questions regarding other options and confirmed that the pump, seals and gaskets recommended by the bot were correct for my situation. I could not get this level of support from any of the other web sites I used, including my local pool company Leslie's. Thank you inyo.

Ordered a DE filter grid Ordered a DE filter grid. Realized immediately there was an issue and tried to cancel the order. Was told by chat support to wait till wrong product arrives and return it. Unfortunately, was told I would have to pay return shipping7 days later. Between the time I spent chatting with a remote agent and trying to get my refund, I learned a valuable lesson and hope to save you the hassle and cost. This company may be a good local store, but no real logistics/infrastructure to manage national business. My advice is stay with more structured companies like Amazon or Ebay.

Quick service! On Tuesday afternoon afternoon we ordered a new… On Tuesday afternoon we ordered a new cover for our filtration system because it cracked all the way through. We were so excited that it arrived on Friday afternoon so we could get our pool going again. Very quick service!

We were notified when items became…yes We were notified when items became available and were delivered within a few days. Items are perfect match to that of approximately 20 years old. Thank you