We bought a new awning starcamp having… We bought a new awning starcamp having used it 3 times in the 4th outing the stitching came undone we’re the storm strap attached having several conversations with a Darren Butlin from Dorema they will not accept liability stating that the awning was not tensioned correctly the angle of the storm strap was wrong etc etc we have pitched awnings for 15 years this is the first time one has ripped although there words as a gesture of good will if we send it in at our cost they will repair it is just not good enough in our experience now I would steer clear of any Dorema Awning

Doreema dream? Not! I purchased a doreema awning last November , costing just over £600, we used it last week for only the fourth time and noted that a section of the stitching in one corner was open and rain was coming in. I contacted Doreema, Darren at customer services and his very first reaction was to blame me and claimed, without seeing more than the photos I sent to him, that I had overstretched the support poles (I hadn't) Subsequent e mails back and forth have been of a similar nature, me complaining and him blaming me for damaging my new awning. I love the awning but the customer service I have received initially has been nothing less than offensive. I am now stuck with an awning that leaks and a customer service advisor that doesn't give a hoot and just blames me! Avoid. I am contacting trading standards about the way this has been handled, watch this space

Starcamp 225 porch awning for Caravan Starcamp 225 porch awning for Caravan. Only had it a week in a couple days of rain. Not noticed any leaks but then again not to worried as it place store bikes and we wanted mainly as transition area when raining. Place to put shoes and raincoats on and off. Easy to put up and down but make sure erect first time in nice weather as the instructions are only good for starting a fire. Don't like cheap plastic ladder shape plastic straps for pegging down or lightweight pegs. Will replace with rope and tensions use on tents at some stage. As light weight travelling awning its perfect easy to put up and down, not to bulky and easily fits back in bag if you leave pump out. Wouldn't recommend putting it to test in high winds.

Above and beyond Contacted Dorema using their web sites' online form as I wished to buy one of their awnings. The next days (Monday) reply informed me that they did not sell direct to the public but I would have to purchase through one of their retailers. An enquiry to my nearest dealer informed me that they wouldn't be able to stock my sized awning until November (7 months away). However, an email direct from Dorema Customer Service (Darren) shortly after, without any request from me, informed me that he had tracked down my requested sized awning (last one) from one of their retailers Renishaw Caravans, giving me the dealers name, contact number and contact name. I contacted Mark at Renishaw immediately and purchased the awning and other connected items from him. I was amazed to have the awning etc. on my doorstep at 09:30 the next morning. The awning was fitted to my caravan later that day, with all the accessories, with no problems at all. Exemplary service. Very difficult to find in this day and age. Would highly recommend from my personal experience. Thank you Darren and Mark.

Wow great awning Wow. People don't seem to like but my Dorema size 8 for my swift archway has been exemplary and withstood 120km++ winds, never let's rain in, has been so far perfect. I had to readjust the awning pegs as 1st time was v hastily put up, and I really like pegs and plastic ladder things that hold. So far ... 9 months in and half way thru Winter, it's been great awning. Just put down pallets, covered w ply and then marine carpet yesterday. Brilliant. I've got another room. Yay. PG.