Excellent customer service from Ian at… Excellent customer service from Ian at Dorema Awnings. Our dealer was closed during covid however Ian arranged for our awning to be collected and repaired, even when FedEx messed up the collections they went out there way to arrange the repair which was done the same day and returned to me. Couldn’t fault the service

AVOID LIKE THE PLAGUE Ordered my product early June for a holiday end of July. I was assured I would have it in time and then nobody bothered to tell me when it did not. It's now October and I still don't have it. If you buy one from a retailer if you need to send it back or have a back order you will be referred to Dorema's Customer service which I believe is one person called Darren who genuinely could not give a stuff. The quality of the product is mediocre at best and for the premium price just not worth it at all. IMHO and by the looks of it everyone elses review on here - stay well clear.

Shocking customer service, Dorema uk. I bought a Dorema air awning costing around £1600 i'm very happy with the awning but the 4 separate upright poles that hold the front up were all the same length meaning 2 didn't reach the roof, i got in touch with Dorema uk and was told (by Darren) i hadn't put it up right,i tried to tell him 2 of the poles should be longer than the other 2 but he wouldn't have it, a very arrogant man, in the end i was right and they sent me the 2 longer replacement poles. Shocking customer service, i love the product but wouldn't buy anything else from this company now.

Appalling customer service Appalling customer service, would give no stars if we could. Bought an awning and the stitching came away. Dorema doesn’t give a flying fig once they have your money. Dorema blaming us putting the awning up incorrectly. Got to pay for the awning to be sent back to them, even though we ordered via a shop. HOW MUCH WILL THAT COST!!!! Will never buy or recommend them. AVOID AT ALL COSTS.

AVOID, AVOID, AVOID! Expensive and appauling customer services. Avoid