customer
GBQuestionable Shipment The online order platform is user-friendly. It's always easy to order from the website. Shipment however is problematic. Our large shipment of thermal paper rolls was left outside by our garage door in open weather which could damage the packages easily, especially on a rainy day. Usually, our shipments are left in the front or back covered porch of the house.
The village grind /Jodi
GBAmy was the woman that assisted me with… Amy was the woman that assisted me with my order . I asked her to duplicate my previous order and she did . When that order arrived it was the wrong size ( all my fault because I forgot that I had changed processor machine since I had last ordered ) she quickly and pleasantly helped me get it corrected , reordered and returned ! She was amazingly helpful to a computer stupid person (me ) she never made me feel bad about how I wasn’t able to help myself figure it out . WONDERFUL!!!!!
Greg's
GBNever received my shipment!!! Never received my shipment!!! Was not the fault of Thermal Direct. The issue is being resolved by sending me my shipment again and using UPS not FedX. FedX has dishonest delivery personnel!
Lakeside Market
GBEasy to order and order was received… Easy to order and order was received quickly
LA FUENTE
GBProblem corrected You can buy with confidence. The prices and service is good. Which is hard to find these days. There has been a packaging problem in the past. The damage is normally minimal but Thermal Paper Direct has always tried to correct any problem quickly. After all you never know what a company will do until there is a problem. I do not normally buy from any other place.