Linda Robin
GBMatthew Bahr is ALWAYS available to… Matthew Bahr is ALWAYS available to assist with any and all questions and we have plenty. No back orders have been helpful as we are just getting started as a dealer and we are not able to keep large quantities on hand. Cartons arrives in good condition and timely. Recently became a dealer and the support has been great. Competing with Amazon can be a struggle, we try to enforce the added warranty given to dealers but price matters more to customers.
Fritz Soechting
GBGreat customer Service I called because my iSpring pressure tank had a small leak at the top. Sean took my call and asked me to send some pics. I did and he shipped out a new valve for the tank and just like that problem solved. Thanks Sean and 123Filters! Great customer service.
TK
GBpoor information I found the lack of pertinent information on the website to be frustrating and ordered improper parts because of it. customer service was less than helpful on ways to correct my issue and find a solution. although, they were very helpful in setting up a return.
Henry - Corning, NY
GBGreat Osmosis Unit and Customer Service I bought a RCC7P-AK six stage reverse Osmos system about 30 days ago and installed it myself in the basement because I did not want to give up storing things under our kitchen sink. It is a great unit and the customer service from Shawn was the best. Moving my unit down to the basement required buying some inexpensive extra tubing but was easy to do. When I called customer support ... Shawn sent me some connectors that I needed at no cost. I appreciate the great customer service. Henry F.
Arya Edalat
BRSean Sean, once again, helped me with his outstanding customer service! Much gratitude!