Booked these guys after a friend’s reccomendation Booked these guys after a friend’s recommendation as I was in trouble with a backed up waste pipe. The lads arrived when they said they would and got on with unblocking my mains drain after quickly identifying the problem location. Can’t speak highly enough about the efficiency of the boys and the well mannered attitude and professionalism of the staff from first contact to work completion. 👏🏾👏🏾

Absolutely brilliant service! Absolutely brilliant! Adam and Mitchell replaced our old boiler with a new combi boiler and removed existing water tanks. They were superb. Polite, courteous, professional and extremely hard working. We could be happier with the service. Thank you!

Do not use if vunerable In October 2021 the company cleaned a blocked kitchen drain for us. We were pleased with the job done so when the drain became blocked again I rang 2nd city to out again. My husband and I were both working so my son told your engineer that it was the kitchen drain which was blocked and showed them where the outside tap and drain were directly outside the kitchen as the engineer would need to flush from both sides of the blockage. When I came home I was horrified to find that we had been charged three times the price the drain had not been cleared at all, there was also a vile sewage smell throughout the upstairs of the house. The following day I rang to complain and was told an engineer could come out the following Wednesday. I assumed to actually unblock the drain. I then received a phone call from one of your foremen on Tuesday 30th - he was so aggressive I could barely get a word in edgeways but he did agree to come out although he was sure the job had been done correctly. He arrived 30 minutes later than the window I was given and was so aggressive my daughter felt the need to come downstairs for support. He continued to tell me that the job had been done correctly and sometimes drain clearance could result in household smells. Even when I showed him the blocked drain he continued to make excuses and failed to apologise. He would not clear the drain so I had to accept an engineer coming out the following Saturday. I was given a window of 8 - 10 am. Just before 10am I received a phone call from the engineer advising that he was 30 minutes away. When he arrived I showed him the blocked drain. It transpired that the apprentice he had come with had attached the hose and he had not realised this drain existed! It took about 30 minutes to unblock the drain - the same length of time it had taken back in 2021. I therefore wasted 2 mornings hanging around for engineers to arrive, paid for 90 minutes of metered water to clear drains which were already clear all because the engineer didn't listen to my son and check his apprentices work. I have emailed the company and rung twice. The silence is deafening.

A superb company who prides themselves… A superb company who prides themselves on excellence. Adam and Mitchell were knowledgeable and polite when replacing my kitchen tap. They even went out of their way to ensure that the replacement part was like for like. Thank you. Desmond

Our hotwater tap problem This was the first time we used the Company and had excellent service. The problem with the hot water system turned out to be difficult to find but Rob persevered and succeeded brilliantly. We were very pleased with how 2nd City performed and can recommend them. We shall be happy to use them again if the need arises.