Do not use if vunerable In October 2021 the company cleaned a blocked kitchen drain for us. We were pleased with the job done so when the drain became blocked again I rang 2nd city to out again. My husband and I were both working so my son told your engineer that it was the kitchen drain which was blocked and showed them where the outside tap and drain were directly outside the kitchen as the engineer would need to flush from both sides of the blockage. When I came home I was horrified to find that we had been charged three times the price the drain had not been cleared at all, there was also a vile sewage smell throughout the upstairs of the house. The following day I rang to complain and was told an engineer could come out the following Wednesday. I assumed to actually unblock the drain. I then received a phone call from one of your foremen on Tuesday 30th - he was so aggressive I could barely get a word in edgeways but he did agree to come out although he was sure the job had been done correctly. He arrived 30 minutes later than the window I was given and was so aggressive my daughter felt the need to come downstairs for support. He continued to tell me that the job had been done correctly and sometimes drain clearance could result in household smells. Even when I showed him the blocked drain he continued to make excuses and failed to apologise. He would not clear the drain so I had to accept an engineer coming out the following Saturday. I was given a window of 8 - 10 am. Just before 10am I received a phone call from the engineer advising that he was 30 minutes away. When he arrived I showed him the blocked drain. It transpired that the apprentice he had come with had attached the hose and he had not realised this drain existed! It took about 30 minutes to unblock the drain - the same length of time it had taken back in 2021. I therefore wasted 2 mornings hanging around for engineers to arrive, paid for 90 minutes of metered water to clear drains which were already clear all because the engineer didn't listen to my son and check his apprentices work. I have emailed the company and rung twice. The silence is deafening.

Full central heating and new boiler system Adam, Callum and Ben were great at installing a new full central heating system, Gas works and new boiler. Completed a day ahead of schedule due to their proficiency. Couldn’t ask for a better team and company. Would definitely recommend!

A superb company who prides themselves… A superb company who prides themselves on excellence. Adam and Mitchell were knowledgeable and polite when replacing my kitchen tap. They even went out of their way to ensure that the replacement part was like for like. Thank you. Desmond

Absolutely brilliant service! Absolutely brilliant! Adam and Mitchell replaced our old boiler with a new combi boiler and removed existing water tanks. They were superb. Polite, courteous, professional and extremely hard working. We could be happier with the service. Thank you!

Two radiators were driving me crazy… Two radiators were driving me crazy until Gary and Ben from 2nd City arrived they spent the whole day flushing my system now all 11 are working and my house is warm and cozy.